Job Description:

You’re a natural problem solver: you can read code, tweak settings, fix almost any problem. You’re only weakness is that you’re not satisfied until you really know how things operate under the hood. You’re not happy with quick hacks, you want to understand and improve. We get you. In fact, we’re looking for you.

We want you to join us in a global customer-facing team, based primarily in the Czech Republic. You’d be working with customers who use Vendavo Pricepoint software (both cloud and on-premise), with focus on technical issues, problem solving and managing the clients’ needs and requests.

You’ll listen, provide answers and coordinate with other teams to deliver the right solution in the right time. Independent thinking, a problem-solving mindset and good communication skills are your most important assets in this position. In return, you get the satisfaction of moving customers forward and great flexibility in managing your day.

Technology stack: MS SQL Server, .NET

What You’ll Do:

• Work with our customers’ admins to resolve their issues, address their questions and make sure that their bugs get fixed
• Listen to customers and coordinate with our developers, product managers and cloud ops to make sure we find the right solution
• Set development priorities and identify areas to make the product better
• Occasionally join in on the coding or configuration if you’d like to expand your skills
• Help us improve our knowledge base, automation and virtualization tools

We offer you:

• Flexible working hours without micromanagement, personal freedom and focus on individual responsibility
• A team of friendly, skilled people, where help is always available
• Professional growth and development opportunities
• Support for learning, eg O’Reilly subscription, books, certifications
• Use of modern tools and access to experts
• Team spirit in the workplace, with weekend retreats and fun team activities
• Opportunities to learn a new field and get a deep understanding of enterprise tech
• Company sponsored events for employees, volunteer tech talks and tournaments
• Weekly English classes, international travel opportunities
• 25 days of paid vacation + 2 days paid for charity activities
• One additional day of corporate holiday each quarter
• Monthly benefits allowance, meal contributions
• MultiSport card available
• Modern cozy offices in Prague and Ostrava, no large open-space floors or cubicles, rec room with games and books
• High-end laptop (Dell XPS or Mac) and smartphone (Samsung S or iPhone), including personal use
• Visual Studio Enterprise subscription
• Option to use discounted unlimited mobile plan for family members

Qualifications:

• Independent, problem-solving mindset with a sense for DevOps
• People open to learning and understanding professional pricing and the business of our customers
• Customer-oriented, proactive personality and a team player – shares experiences, helps, listens

What Experience You Need to Have:

• Microsoft SQL Server / T-SQL
• .NET stack (.NET, C#)
• Git – we use Github and BitBucket
• Issue trackers – we use Azure DevOps, Jira and Salesforce ServiceCloud
• REST APIs and some XML
• Wikis or documentation in general – we use Confluence