Head of Customer Success

  • Permanent contract 
  • Possible full remote

The company



  • FinTech / InsurTech

The job

Head of Customer Success

  • Permanent contract 
  • Possible full remote


At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Our primary focus is to support our fast growth in the US. Now’s a perfect time to join if you’re looking for an exciting international experience.

For more information, please visit our website www.upflow.io, or check out our product demo here: https://demo.upflow.io

Job description

About the role

Upflow is looking for a Head of Customer Success to build, lead and develop the global Success team. Upflow is a product-led organization with a strong focus on easy sign-up, seamless onboarding, delivering value as quickly as possible, and communicating to users through the product.

As Head of Customer Success, you will:

  • Define the CS strategy for the Success Team at Upflow
  • Lead the team with a strong vision and product-led mindset
  • Develop methodologies to increase customers usage and adoption of the product
  • Design data-driven processes to continually improve and accelerate customer outcomes
  • Ensure ongoing customer satisfaction and retention of existing customers
  • Collaborate with other teams internally to improve internal processes and ways of working
  • Provide customer insights and analysis to the Product and Leadership Teams
  • Identify and hire talents to join the team
  • Enable individuals to grow and build capability across the team
  • Promote Upflow values and the company’s vision in the way you lead

Preferred experience

Who we are looking for

  • 5+ years experience in a CS role, with 2 years in a leadership position
  • Leadership capabilities, with proven experience driving change
  • Ability to lead and execute cross-functional customer success initiatives
  • Experience with revenue recurring model
  • Data-driven, analytical and process oriented
  • People and performance management skills
  • Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment

Meet the team

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