Upflow

Upflow

Business Operations Associate-Internship (H/F)

  • Internship 
  • Paris
  • Occasional remote authorized
  • Master's Degree
  • < 6 months

The company

Upflow

Upflow

    The job

    Business Operations Associate-Internship (H/F)

    • Internship 
    • Paris
    • Occasional remote authorized
    • Master's Degree
    • < 6 months

    About

    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Our primary focus is to support our fast growth in the US. Now’s a perfect time to join if you’re looking for an exciting international experience.

    For more information, please visit our website www.upflow.io, or check out our product demo here: https://demo.upflow.io

    Job description

    About US
    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.
    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.
    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.
    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.
    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Now’s a perfect time to join if you’re looking for an exciting international experience.
    For more information, please visit our website www.upflow.io , or check out our product demo here: https://demo.upflow.io

    Preferred experience

    As part of the Business Operations team your mission will be to bring operational capabilities, analytical skills and surface business insights from data to enable strong execution — with the ultimate goal of ensuring an exceptional experience for our customers. You’ll take ownership on cross-functional initiatives & projects, get direct exposure to our top tier customers and support other all internal teams in their day-to-day execution.

    How we’ll make an impact?

    **Revenue operations

    • Help design, implement & document efficient internal operational processes
    • Continuously participate and improve our bi-weekly reporting processes & ensure their accuracy
    • Build CRM features in Salesforce, enabling revenue teams to do more and in less time

    **Data

    • Build internal company dashboards and KPIs to make sure we’re on the right track
    • Setup automations between internal tools using low-code tools or code scripts
    • Perform data consistency checks and housekeeping

    ** Customer Care

    • Perform customer base analyses (such as NPS or health score)
    • Help scaling our Support & Success activities through analyses, better processes, and product feedbacks
    • Support the Success team in engaging our customers to drive product usage and upsells
    • Occasionally help with replying directly to customer inquiries

    **Who we’re looking for 🕵

    Must-have

    • Proficient in basic data manipulation with Excel/Gsheet using canonical features (index/match, sumifs, small macros/scripts, etc.)
    • Excellent verbal and written communication skills in English
    • Keen interest in B2B finance and payments
    • First-principles thinker, with an ability to deconstruct complex problems into smaller pieces
    • Strong self-starter and ability to rapidly build trust with stakeholders
    • Comfortable working in a small, ambitious team with strong accountability

    **Nice-to-have

    • Experience with SQL, Salesforce, no-code/low-code tools. If none, willing to learn fast :)
    • Experience in a high growth SaaS company, ideally in Operations, Growth or Customer Success

    **Who we’re looking for 🕵

    Must-have

    • Proficient in basic data manipulation with Excel/Gsheet using canonical features (index/match, sumifs, small macros/scripts, etc.)
    • Excellent verbal and written communication skills in English
    • Keen interest in B2B finance and payments
    • First-principles thinker, with an ability to deconstruct complex problems into smaller pieces
    • Strong self-starter and ability to rapidly build trust with stakeholders
    • Comfortable working in a small, ambitious team with strong accountability

    **Nice-to-have

    • Experience with SQL, Salesforce, no-code/low-code tools. If none, willing to learn fast :)
    • Experience in a high growth SaaS company, ideally in Operations, Growth or Customer Success

    Recruitment process

    Applying at Upflow really is a two way process between you and us. We need you to want to work with us you as much as we want to work with you!

    We strive to keep things efficient for you & us by going through the whole process in 2-3 weeks end-to-end.

    📝 You apply: show us you’re smart, show us you’re a builder — be convincing about why you, why us, why now!

    🎧 Screening: 20 min in visio to answer your first questions about Upflow and make sure we’re on the right path.

    🤩 Interview: 45 min in visio with your hiring manager to get to know each other and answering your questions. Be prepared, be curious.

    🤓 Case: your time to shine! We usually provide a detailed written technical test allowing you to showcase your capabilities.

    ✅ Ref checks: we always take the time to do a few ref checks from your previous lives. That will help us understand how to get you onboard.

    🤝 Interviews 2nd round: you meet with 1 co-founder and 1/2 peers as needed.

    🍺 Meet the team (remote in these COVID times!): we give you a chance to meet the whole team and making sure you’ll feel part of our family.

    Meet the team

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