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Responsable Rétention Client

Permanent contract
Paris
Salary: Not specified
Fully-remote

UKG
UKG

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The position

Job description

The Customer Renewal Representative is responsible for proactively working with an assigned set of customers to inspire successful use of our products by those customers and to achieve the highest possible renewal rates within that customer set (maintenance, SaaS and subscription-based products). Each territory encompasses a customer group worth $50M to $100M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams like Customer Success and Sales to ensure their success is absolutely pivotal to Kronos’ continued growth.

Responsibilities

• Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
• Achieve established dollar and unit retention targets (by customer and by product)
• Probing for additional sales opportunities on all customer calls
• Utilize a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy
• Identify opportunities to improving usage/adoption
• Coordinate internal resources across departments to ensure your customers’ success, presenting the best customer experience possible, and solidifying future growth of your accounts

Operations:
• Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com)
• Work with the receivables team to ensure a high resolution rate of auto-renewed contracts
• Develop a thorough understanding of the territory’s industry and unique business goals and needs


Preferred experience

• Bachelor’s degree or equivalent preferred
• Experience selling HR and Payroll application-oriented software and or systems strongly preferred
• Experience in meeting minimum sales lead/ up-sell goals
• Experience in the tech industry or a high proclivity to learn software/technology solutions preferred
• 2+ years with proven experience in Renewals, Sales and/or Account Management
• French, English

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