Cash Collection Agent - French Market
TheFork

TheFork

Cash Collection Agent - French Market

  • Permanent contract 
  • Barcelona
  • > 3 years

The company

TheFork

TheFork

  • Mobile Apps, Tourism, FoodTech
  • From 250 to 2000 employees

The job

Cash Collection Agent - French Market

  • Permanent contract 
  • Barcelona
  • > 3 years

Who are they?

TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

TheFork
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Job description

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.                                           

Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

What you will do:

As a Cash Collection agent, under the Global Cash Collection Manager, you will be responsible to manage the recovery process of outstanding debtors in the French market, with outbound and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do that, you will have to manage various topics:

  • Make outbound collection calls to debtors to recover outstanding bills
  • Answer the questions of the customers by phone or email
  • Negotiate payment by credit card, direct debit, transfer
  • Establish payment plan schemes and schedules for large outstanding debts
  • Provide customers with accounting statements and update clients bank information
  • Investigate billing issues and, in case of need, request credit notes/refunds
  • Validate customers open balances in case of refund request
  • Republish Restaurants in our platform once they have paid their pending invoices
  • Request and prepare paperwork in the event of bankruptcy notifications
  • Interaction and monitoring with external collection agency
  • Provide inputs to the CashCo Team Leader on potential improvements within the team

 Who you are:

  • You speak French as native, and a second language (English or Spanish) 
  • You have already worked 2 or 3 years in a similar position
  • You have good negotiation and communication skills (spoken and written)
  • You are dynamic, organized, with a methodical approach and attention to detail
  • You have strong customer focus and you are a team player
  • You have the ability to work under pressure to attain company and team objectives
  • You must be comfortable with Excel
  • You have experience in ERP and Salesforce

What we offer:

  • Permanent contract
  • Competitive fixed salary and monthly bonus
  • Ticket Restaurant
  • Interesting discount in private health insurance
  • Compensation for wellness/sport activities
  • International working environment
  • Well-being activities and benefits (fresh fruit, free snacks, team-building events, etc.)

#LI-TM1

TheFork

TheFork

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