France - Customer Service Executive (H/F)
Le Marché Moderne

Le Marché Moderne

France - Customer Service Executive (H/F)

  • Permanent contract 
  • Starting date:  
  • Possible full remote

The company

Le Marché Moderne

Le Marché Moderne

  • Mobile Apps, E-commerce, FoodTech
  • < 15 employees

The job

France - Customer Service Executive (H/F)

  • Permanent contract 
  • Starting date:  
  • Possible full remote

This position was filled!

Qui sont-ils ?

The Modern Milkman a vu le jour en 2018 avec quatre amis, un camion et une mission : créer une entreprise motivée qui révolutionne les habitudes des consommateurs en proposant de nouvelles façons de réduire les déchets.

Le Marché Moderne, c’est le petit frère du Modern Milkman, en France ! Mais “petit frère n’a qu’un souhait devenir grand” ;-), et nous recherchons des personnes talentueuses pour nous rejoindre dans l’aventure !
L’objectif : contribuer à réduire nos déchets, mais également le gaspillage alimentaire et promouvoir le local.
Ce que nous proposons : la livraison à domicile la nuit, pour reprendre la bonne vieille tradition du laitier, de boissons consignées et produits frais sans emballage plastique, en provenance de producteurs locaux dès que cela est possible !

Pour plus d’informations :

Le Marché Moderne
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Descriptif du poste

As the face of our operation in France, the role of a Customer Service Executive is to be the first
point of contact for all of our French customers, providing exceptional service through web chat,
social media email and telephone contacts:

  • To provide the highest quality customer support to our active and potential French
  • Own and solve customer problems to increase customer satisfaction and retention.
  • To fully understand our USP, products and services and be able to promote these in the
    voice of TMM to customers
  • Share customer feedback with the operations team to highlight recurrent problems to
    improve the customer experience.

Main activities of the role:

  • Handle customer enquiries via various channels such as email, chat, telephone and
    social networks.
  • Take ownership of your daily interactions with customers and go the extra mile to make
    them happy and satisfied about our service and retain them
  • Handle customer complaints and resolve them quickly and efficiently including non-
    received orders, late orders, incorrect orders or defective products, addresses issues,
  • Effectively handle customers objections through building strong rapport and educating
    them on our brand and proposition to reduce cancellations
  • Update customer information in the database after each interaction when necessary
  • Work in close collaboration with the ops team based in France to have a real
    understanding of the on-site daily operations and the products teams in order to be up to
    date on offers, product knowledge, logistics and trends
  • Handle customer information and personal data in a confidential and secure manner
  • Achieve defined KPIS and goals

Profil recherché

  • Fluent English and Native French written and verbal communication skills
  • Out-going with a dynamic personality and a ‘can do’ attitude.
  • A ‘get up and go’ attitude and the desire to get stuck in and execute. You’re willing to do
    what it takes to satisfy and retain our new French customers and make Le Marché
    Moderne a success
  • Previous experience of using a Customer Support system including web chat and email
  • Comfortable using Microsoft Office including Word and Excel
  • Proven experience in resolving customer issues quickly and effectively in a KPI driven
  • Ability to build rapport with customers, understand objections and resolve these to reduce
    cancellations while providing an excellent customer experience.
  • Present an excellent image of the company at all times
  • Must be able to work a rotating shift system: Monday to Friday and some Saturdays (2
    days off per week) as per follow:
    -6:30am-3:30pm OR
    -9:00am-6pm OR
    -6:30am-12:30pm on worked Saturdays

Ideally you will have

  • Ideally previously worked in a rapid growth start-up or fast-paced environment
  • Have previous experience on customer acquisition or sales campaigns

Behaviours Required

  • Passionate about the environment, reducing plastic and food sustainability.
  • Highly organised and detail oriented with strong troubleshooting and problem-solving
  • A team player - willing to put in the hours with your peers to “get the job done” and
    continually communicate with them to coordinate your tasks
  • Excellent written and verbal communication with all levels of the business
  • Ability to report issues and take responsibility for mistakes, with a willingness to correct
    them and improve your skills
Le Marché Moderne

Le Marché Moderne

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