THE CONCEPT

The online food delivery space has seen enormous growth in recent years and has driven the success of some of the biggest names in tech today, from on-demand delivery services to delivery-only kitchen operators. Digital food brands devised from the ground up for food delivery and optimised through technological innovations are the next frontier for the online food delivery market, which is expected to be worth $365 billion by 2030.

Founded in 2017 by Anton Soulier, previously one of the first employees at Deliveroo, Taster creates and operates online restaurant brands available through on-demand food delivery platforms. We’re experiencing 30% growth month-on-month, and currently operates different restaurant brands across London, Paris and Madrid. Taster has a team of over 150 chefs, and has served over 400,000 meals to date.

Taster’s rapid growth is due to the success of our delivery-only restaurants: concepts like Mission Saigon and Out-Fry along with A-Burger, Stacksando and Bian Dang. Each was devised in partnership with renowned chefs, one of whom holds two Michelin stars, and each offers a unique dining experience, quality ingredients, rapid service, and food made for delivery. These restaurants deliver their meals through popular food delivery services like Deliveroo, UberEATS and Glovo, and prepare meals in local kitchens designed specifically for food delivery. This approach allows us to offer its customers quality food without compromise, and enables customers to have meals from a Taster restaurant delivered in less than 20 minutes on average.

ROLE

As an Operations Manager you’ll be joining the Ops organisation.

This role will report to the Senior Operations Manager and will be responsible for maintaining a high level of operational performance, staffing and planning.

It’s an opportunity to join a dynamic team and help build, deploy and scale an operating model that is poised to disrupt the restaurant industry.

RESPONSIBILITIES:

Kitchen Team Members relation

• Hire, train, retain and develop the Kitchen Team Members team
• Define, track and assess Kitchen management team objectives and results
• Responsible for overviewing the recruitment and training for the new cooks joining the company
• Work with HR teams to grow and develop Kitchen Team Members
• Minimise turnover especially at a Kitchen Team Members level

Kitchen Performance

• Responsible for driving Kitchens performance on your market and ensuring a best in class customer experience
• Accountable for Revenue on your market according to targets set up by the company
• Accountable for COGS on your market according to targets set up by the company
• Accountable for labour costs on your market according to targets set up by the company
• Accountable for rotas management by ensuring smooth operations
• Optimise Kitchens performance by tracking, analysing and reaching a high level of operational performance (rating, prep time, etc.)

Kitchen Operations

• Contribute to structure strong operations within the Kitchens of your market
• Operationally responsible for concepts & kitchens launches
• Manage stocks according to internal procedures & tools (waste, portioning, etc.)
• Responsible for the right implementation, training, use, follow-up and improvement of procedures & tools created for the Kitchens
• Organise, realise and follow up on regular audits to ensure Taster standards are met
• Ensure that all Kitchens operate with the requested Hygiene, Food & staff Safety standards, as well as Taster Standards
• Guarantee the good running of the Kitchens environment (facility, maintenance)
• Ensure implementation and use of the Operational & Training tools
• Replace Kitchen Managers or Assistant Kitchen Managers in case of absence
• Improve operations fluidity by interacting with Customer Success Manager

YOU

• Managed recruitment and rotas for a multi sites company in food industry
• You have experience in a fast pace kitchen environment and leading a section/team to deliver great food
• Ambitious and driven to build something scalable whilst maintain high standards
• Resilient, responsive and provided with a high adaptability to cope live business
• Used to run kitchen(s), doesn’t want to work in a traditional restaurant kitchen but be part of a fast paced growing food tech business
• Excited by start-up culture and development
• Passion for Food
• English language (written and spoken)

MAIN DIPLOMAS AND LEVEL OF EXPERIENCE

• Minimum 2 years experience as an Operations Manager in food industry
• Bac+2 (BTS MUC, Formation Hôtellerie, etc.)
• Formation HACCP is an advantage

WE OFFER:

• CDI
• A competitive salary package + performance-based bonus
• Exciting opportunities within Taster Career Path
• Join a community of 150 cooks