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Technical Account Manager - DACH market

Permanent contract
Berlin
Salary: Not specified
No remote work

Swan
Swan

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Questions and answers about the job

The position

Job description

Swan is looking for a Technical Account Manager to join its team. Reporting to our Head of Ops, you will join a team of 7 people (Technical Account Manager, KYC & Customer Ops, Customer Support).

Here is a snapshot of some of the responsibilities you will have:

  • Support our clients towards the success of their onboarding, by helping them understand and use our APIs
  • Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs
  • Develop a consultative and solution-based approach to answer our customers needs
  • Improve documentation and implement any idea allowing a better client onboarding
  • Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve our processes and imagine new features

Preferred experience

  • An engineering background centered around web technology
  • Previous experience in Pre Sales, Technical Account Manager, Technical Project Manager role would be a plus
  • Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
  • Knowledge of HTTP, REST and OAuth
  • Ability to understand and explain technical concepts from developers to C-levels
  • Excellent working abilities in German and English
  • Strong interpersonal skills, excellent team player and fun to work with

What we offer

  • This is one of the key moments to join Swan in terms of growth
  • Our people matter! Diversity, inclusion and work-life balance are important at Swan
  • We offer a competitive compensation package
  • Strong product and tech culture
  • Be challenged and make a direct impact
  • Innovate within a fast-learning and international environment
  • Awesome, ambitious, skilled colleagues
  • Partial-remote working policy
  • 2 off-sites / year with the whole Swan team (workshops, team building and lots of fun)

Recruitment process

  • A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • An interview with Thomas, our Head of Ops
  • Case study + meet the team
  • An interview with our COO

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