Swan is looking for a KYC & Customer Ops to join its Operation team.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

As a KYC & Customer Ops you will handle sensitive operations related to Swan’s customers and initiate legal processes.

✨ Your mission:

KYC:

• Carrying out the onboarding of natural and legal persons (KYB-KYC)
• Analyzing transactions using a scoring engine
• Ensure confidentiality of investigations and exchanges
• Ensure compliance with procedures, internal policies and legislation in force
• Ensuring deadlines are met to satisfy the client, all analyst assignments must be completed in a timely and accurate manner, reporting problems and anomalies as they are identified
• Participating in the updating of KYC/KYB operating procedures

Client relation:

• Build and establish strong relationships with our clients - Be the main point of contact of our customers to answer their questions and requests
• Respond to functional questions from customers, by questioning them - understanding their context and their needs
• Improve our documentation (Help Center) by setting up any idea allowing a better client onboarding (articles, FAQ, etc.)
• Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve and imagine new processes

✨ You’re a great match if:

• Experience in Back Office, KYC or Customer Support ideally in a Fintech, Payment Provider, Bank, consulting firm, or another fast-paced work environment
• Ideally you have a good understanding of the AML/CFT regulatory framework
• You like to optimize internal processes to respond better and reactively to our customers
• You are able to effectively communicate with internal and external stakeholders and you have excellent communication skills (explaining our product, process and business-related questions)
• You have strong analytical skills and an eye for detail to quickly elaborate key findings and make decisions.
• Organized, rigorous and autonomous
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
• Excellent working abilities in English and Spanish

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊
• Flexible remote policy, ask us about it!
• The best health insurance: Alan 🦭
• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪
• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

• A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
• A case study and an interview with Guillaume, our Lead Ops
• An interview with Thomas, our Head of Operations