Swan is looking for a Customer Success Apprentice to join its Operations team.
Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-to-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC and Support teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!
As a Customer Success Apprentice, you will support the CSM team in managing a portfolio of partners throughout their life with Swan. You will become an expert on Swan’s product and help to ensure that the relationship between Swan and its clients is a success from an operational point of view.
✨ Your mission
Customer relationship management/Customer Voice
Training
Portfolio management
✨ You’re a great match if:
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌
Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.
When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.
✨ Perks of being a Swanee:
✨ Our values:
Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.
Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.
Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.
Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.
Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.
You can find out more about our culture.