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Junior Customer Solutions Engineer (Spanish and French)

Permanent contract
Paris
Salary: Not specified
A few days at home

Stuart
Stuart

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Job description

Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of independent and geo-localised couriers. Thanks to our business-to-business (B2B) apps, we empower thousands of retailers and e-merchants across Europe by providing same-day delivery, next-day delivery and return solutions. We work across multiple verticals such as food / restaurants, grocery, retail, fashion, sport, pharma and pure-players to enable smarter and more sustainable transportation models.

Our mission: “Logistics for a sustainable world”: https://youtu.be/GqqXW9FhOAU.

We are operating in 100+ cities in France, Spain and the UK, with 350+ employees and 40+ nationalities in 4 offices: Paris (HQ), Barcelona, Madrid, London and remote.

We help more than 2,000 clients including Carrefour, Burger King, Zalando, Auchan, Nike, Monoprix, IKEA, Decathlon, Mcdonald’s, Franprix, Just Eat, Frichti, Leroy Merlin, The Kooples, ALSEA, Sushi Shop, Pasteleria Mallorca, Edenred, Ametller Origen, Ulabox, Rodilla, Veritas, Condis… and we keep growing rapidly!

We are looking to hire a Junior Technical Account Manager at Stuart Paris who will take care of key French and Spanish clients in Food, Grocery and Retail industries and help them understand our platforms and solutions, participate in pre-sales meetings, be mainly involved in solving tech requests and respond to integration challenges, alongside the Sales, Account Management and Product teams.

This person needs to be empathetic, solutions-oriented, open-minded, and a strong team player. If you are willing to learn and grow with us, we offer great career opportunities as we grow rapidly!

You will report directly to our Solutions Director in Barcelona and work within a team of other Customer Solutions Engineers in the Paris and London office.

Please check out our Engineering Blog: https://medium.com/stuart-engineering !

Responsibilities

  • Being the main point of contact for Spanish and French clients
  • Helping SP-FR clients through the process of integrating with our platform
  • Advising all clients on last-mile delivery use-cases
  • Investigating issues identified by the clients, sharing advices and recommendations to clients and/or internally
  • Sharing technical knowledge during pre-sales meetings to support the Sales team
  • Gathering client needs and sharing feedback internally in order to constantly improve client experience
  • Documenting new integrations and participating in improving (or creating new!) internal processes
  • Working closely with the French and Spanish teams

Contract

  • Permanent

Benefits

  • International environment: 10+ nationalities in our Paris office, 8 avenue des Ternes (Paris 17ème)
  • Good work-life balance: work-from-home / remote options, flexible hours, extra days leave
  • Breakfast, drinks and healthy snacks at the office
  • Meal vouchers - Tickets restaurant LunchR (13 € per day)
  • Monthly gym allowance to use in any gym or for any sport class (40 € per month)
  • Excellent private healthcare Alan
  • 100% Reimbursement of Navigo (public transport)
  • Learning and training opportunities
  • Tangible career development possibilities as we grow strong 🚀
  • After-works, Team-Buildings, annual company offsite – Ibiza in 2019!

Preferred experience

  • Technical academic background (Computer Science / Engineering…) or 1st successful experience
  • Ability to explain complex technical issues to technical and non-technical audiences
  • Proactive, real problem-solver and detail-oriented
  • Passionate about improving communication processes and relationships with clients
  • Skills in troubleshooting, curiosity to learn
  • Strong empathy, with a natural desire to help
  • Fluent in French, Spanish and English
  • Based in Paris or willing to relocate to Paris in year 2020.

Nice to have:

  • Experience in logistics / tech environment

Recruitment process

  1. Interview - Talent Acquisition
  2. Knowledge Test
  3. Interview - Customer Solutions Engineering Team
  4. Practical Test
  5. Interview - Solutions Director
  6. “Meet the Team”

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