This position is no longer available.

Field Service Engineer

Permanent contract
Villejuif
Salary: Not specified
No remote work

Stilla Technologies
Stilla Technologies

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The position

Job description

Stilla is hiring an experienced and motivated candidate to join our Field Service Engineer team.

The Field Service Engineer will be part of our FSE team directly supporting our customer base. After the completion of a training program you will install, repair and support stilla’s dPCR Naica instruments at customer sites in regions around Europe.

Key Responsibilities

• Installation, maintain and repair Stilla’s dPCR instrumentation
• Partner with sales team to conduct and document pre-installation customer calls
• Perform IQ/OQ requiring ability to perform basic assay and results verification
• Coordinate preventive maintenance and field modifications on customer instruments
• Develop, communicate and execute action plans satisfying customer issues
• Operate with a consistent focus on customer satisfaction
• Be available on-call as needed
• Direct incoming customer calls to proper team members and follow up with customer
• Train and answer customer inquiries concerning instrument use.


Preferred experience

Our ideal candidate:

• Field service professional with experience in RUO and/or IVD/Laboratory preferred
• Associates in Electronics or prior LifeScience Instrumentation experience in technical arena
o Hands-on technical oriented scientist will be also considered for this position
• 3+ years successful field service experience
• Demonstrated ability to take ownership of customer issues
• Unique instrumentation demands a team first approach
• Compliance with customer laboratory conduct and safety protocols
• Ability to travel (50-70%) with little or no advanced notice
• Ability to lift assemblies 10-20kg
• Ability to work in tightly constricted areas
• Fluent in English and French or German.


Recruitment process

Why join us?

• Build amazing tools for Focused Genomics in a challenging environment!
• Join a young and dynamic Life Science company growing at a 3-digit pace!
• Work with a team who shares a passion for building successful Life Science Products based on deep technological innovations.

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