Mission:

• As a part of the Operations team, you will ensure the best-in-class customer experience for our digital experience and virtual events SaaS platform.

Responsibilities:

• Receive and manage content requests via our ticketing system, Jira
• Process project onboarding forms and manage initial project bootstrapping
• Process and clean up data with standard software like Excel, Word, or Photoshop
• Create and update content on apps through our CSM, Backstage
• Review and test uploaded content directly on our app
• Communicate progress and completion to the requester
• Ensure requests are delivered on time and per our standards

Report to: Customer Experience Director

Requirements:

• Fluency in English, both written and spoken.
• Written proficiency in German or French is a strong plus
• Previous experience in working directly with customers (internships, full-time positions)
• Previous experience in using a CMS (WordPress, Drupal, or similar)
• Excellent knowledge of Microsoft Excel
• Experience with Photoshop is a plus
• Curiosity, quick thinker, attention to detail, and desire to learn and grow
• Proactive, willing to get things done, and able to work independently

We are in hypergrowth mode and with demand exploding, we are rapidly scaling and expanding our teams. If working with us in shaping the future is the opportunity you are looking for, we want to talk to you. Our Work From Anywhere approach enables maximum flexibility for all our talents.

SpotMe recruits compensate, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.