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Customer Success Manager France

Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: > 2 years

SoPost
SoPost

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The position

Job description

This role will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention.

This role is predominantly remote, however the post holder will be required to be based in (or within close proximity) to Paris. 

Reporting to our French Partnership Director with a dotted line to our Customer Success Lead based in the UK, the successful candidate will need to be organized, efficient and a team player, supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will play a key part in this role.

  • Manage post-sale execution of SoPost campaign offerings through various media channels.
  • Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting.
  • Liaise with brand partners and media teams to consult on digital sampling and creative best practices.
  • Report and monitor live campaign activity and solve any challenges that may arise.
  • Support the account management team in the delivery of post campaign analytics and relationship development.
  • Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives.
  • Support in the development of internal and external documentation.
  • Coordinate and manage sample stock deliveries with the warehouse operations team.
  • Participate in product calls and provide feedback where relevant.

Preferred experience

This role requires a high degree of organization, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives. The skills mentioned below are required for this position.

  • Organized, with excellent time management capabilities
  • Strong critical and analytical thinking skills
  • Excellent written and verbal communication skills (FR+ENG)
  • Strong relationship and interpersonal skills
  • High level of efficiency and accuracy
  • Process oriented
  • 2-4 years of related work experience required

Recruitment process

We split the hiring process into five distinct parts. If you pass one stage, you will proceed to the next. We try to give feedback to applicants if they are not successful but this is not always possible. The process is designed to give you maximum insight into what it is like to work here and also for us to be able to assess your skills as quickly as possible. There are components in this process that require you to invest some of your own time away from the interview.

Screening
30 minute call with Global People Manager to review your resume and verify claims

Interview 1
A 30 minute video/phone call with our EMEA Customer Success Team Lead

Written Task
You will be asked to complete a written task submitted to the French Partnership Director and the EMEA Customer Success Team Lead

Interview 2
Part 1 - A 45 minute video call with our French Partnership Director
Part 2 - A 30 minute meet and greet with a few members of the Customer Success Team

Offer & References
We will make a formal offer, subject to references

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