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Project Manager (Implementation)

Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: > 4 years
Education: BAC+3

SimpliField
SimpliField

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Job description

SimpliField is a fast-growing technology company that’s helping retail teams and leaders: “Work smarter. Work together. Work from anywhere.”
SimpliField makes it easy for retailers and brands to align, engage, and inspire talent across their entire organization, driving great results.

Our easy-to-use platform helps HQ, store, and field teams communicate and collaborate seamlessly, managing daily tasks, operations and performance analysis across many stores and locations – all from their phone, tablet or laptop.
We passionately believe that the companies who will succeed now and in the future will consistently develop highly engaging personal experiences for their customers, and we work hand in hand with some of the most innovative and well-known brands in the world to help them achieve this goal.

Working with Simplifield means joining a caring and dedicated community of professionals serving over 80 customers in over 26 countries – helping brands like LVMH, Anastasia Beverly Hills, L’Oréal, Samsung, Sony, Estee Lauder, L’Occitane, Acne Studio, KFC, Pizza Hut, Asics, and more deliver consistently excellent experiences, every day in every store.

SimpliField is looking for a Project Manager to join the CS team, reporting to the Head of CS EMEA.
The team is composed of three main areas:

  • Customer Onboarding, focused on deployment of new accounts ( project management, software configuration, training)
  • Customer Success Managers, owning the ongoing relationship with customer accounts to ensure high satisfaction and proper use of the solution
  • Support team, managing inbound requests from users and escalation of technical issues

Your challenge is to make SimpliFied the central tool for Brands for their entire Retail strategy, communication with their teams and stores, performance monitoring, merchandising.

Your main missions is to own customer onboarding for new accounts:

  • Establish a strong relationship with customers and get them excited about starting their journey with SimpliField
  • Drive project management activities, manage client expectations, ensure the project is completed on time and within project scope
  • Understand what the customer perceives as value and what is important to their business and prioritize onboarding activities based on these
  • Ensure high satisfaction during onboarding process
  • Coordinate with internal teams (tech, product) as needed during the onboarding of new accounts, for configuration and product development
  • Manage the customer transition from Sales to Customer Success
  • Continuously look for ways to improve onboarding processes
  • Be a part of cross-functional teams to help define and roll out new product features and improve the overall customer experience

Why join us?

  • Take part in the digitization of retail companies using our solution
  • Be at the heart of the product, become the expert on our platform
  • Work in collaboration with the CS and Product teams
  • Participate in the adventure (organization, strategic developments) of an innovative and fast-growing start-up
  • Great team, breakfasts, annual seminar, team building, remote friendly

Preferred experience

Skills & experience:

  • At least 4 years experience in project management in a technology environment
  • Excellent written and verbal communication skills (English is a must)
  • Experience in SaaS (preferred)
  • Experience with Retail industry (preferred)
  • Proven ability to manage multiple, complex projects
  • Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
  • Organized, structured and rigorous
  • Dynamic, curious and creative
  • Excellent interpersonal and communication skills

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