SimpliField is a French start-up that launched in North America in late 2018, and now have 12 employees in the United States. You will be part of this small team and report directly to the VP of Customer Success. You will get some great visibility and experience into what it takes to launch and scale up a start-up.

At Simplifield, our mission is to empower people to work together seamlessly in order to deliver a great customer experience every day in every store.
We achieve that mission with innovative and transformative technology that radically simplifies the path to excellence for retailers, wholesalers and the brands they work with by bringing the right people, information, and tools together in one dynamic mobile platform.

About the role:
You will be working within the Customer Success team, but also closely with the Sales, Marketing, and Product teams.
The Customer Success Team provides strategic business support to our clients who are influential multinational groups such as LVMH, L’Occitane, Revlon, L’Oréal, …
You will be responsible for a part of this international portfolio and will be focused on driving success and growth.

Your missions:

• Build a solid business relationship with our clients and advise them on the best solutions to overachieve their objectives and growing their revenue
• Accompany our clients: filling out databases, setting & updating their accounts
• Identify KPIs and help management/team to overachieve their target
• Analyze client’s performance, carrying out business reviews and producing action plans
• Share case studies and data to the client that can be useful & promoting SimpliField internally
• Prepare customized product demos for prospects

Qualifications:

• Excellent English is a must. Including results from English exams (GMAT, TOEFL, TOEIC, …) as part of your application will be appreciated. Fluent level in French is also expected
• You have strong communication skills and you know how to build a client relationship
• You are an emphatic person and can adapt yourself
• You are familiar with the Retail business
• You have strong skills in Excel
• You are a quick learner, a data-driven (we’re selling retail analytics) and highly inquisitive
• person
• You bring a lot of energy, enthusiasm and ambition to work
• You are familiar with innovative technologies and sales tools
• You have some relevant experience, ideally in retail or SaaS companies
• You have a strong record of success in whatever you have done