This position is no longer available.

Customer Success Manager

Work study(12 to 24 months)
Paris
Salary: Not specified
Starting date: August 29, 2021
No remote work
Experience: > 1 year

Shipup
Shipup

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The position

Job description

The pandemic has led to massive growth in e-commerce, which means we need to hire to keep up! 💥 That’s where you come in. In this phase of fast-paced growth, more and more e-commerce clients are looking to Shipup to revolutionize their post-purchase experience. That’s a great thing 🎉 and their happiness needs to remain our priority. We’re looking for our 4th Customer Success Manager expert.

Consultant

  • Develop and nurture the relationship and retention with your client portfolio
  • Anticipate and detect the blocking points and therefore the risk of churn
  • Management of the client’s demands
  • Be an expert of the solution from a technical and business point of view (especially business!)
  • Communicate the product roadmap vision to customers
  • Marketing and product content for our clients and internal teams

Project Management

  • Define and build the client’s success plan to achieve their targets (customer journey)
  • Participate to the development, automation and improvement of our processes, analysis and tools
  • Collaborate internally with Onboarding, Sales, Product, Tech…
  • Come up with suggestions and input for the in-house product roadmap

Meet the CS team

Ségolène - Head of CS

Céline - CSM

Brianna - CSM

Léa - CSM

Mathilde - CSM

Hanna - Customer Onboarding Manager


Preferred experience

What we’re looking for :

  • You have a prior experience in a similar position or in the retail sector.
  • You are native/bilingual English or fluent in English.
  • An excellent oral and writing communication is essential.
  • You feel good about meeting clients since relationship and organisation make you feel good about meeting clients.
  • You’re a fast learner, independent and curious.
  • And lastly we require a team player spirit! 🙌🏻

Why Should You Apply ?

  • Join us at a magical time: Shipup’s been exponentially growing in the past few months. ✨
  • The opportunity to join a fast growing startup, funded by ecommerce experts (Cofounders of Veepee, AlloResto, Cheerz, Birchbox Europe, Tediber, Le Petit Ballon…).
  • International team where everyone cares for one another.
  • In 3 years, you will be able to say: “I was there when it was only 40 of us”.
  • Stylish office located in the heart of Paris (75010, 🚉 Poissonière).
  • Lots of perks: Navigo pass for transportation, lunches, dinners, drinks, parties… 😎
  • Insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isere…)

Recruitment process

📞 Pre-qualification call with Angélique, Talent Acquisition Manager (30 min)
🖥 Home assignment
🤚🏻 Interview with Ségolène, Head of CS + a member of the CS Team.
🥗🍻Cultural fit
✅ Reference check

If you want to read what our employees are saying about us on Glassdoor ! ✨

Tell us who you are, what you’ve done and what you want to do. We look forward to meeting you !

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