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Customer Success Manager

Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: > 1 year

Shipup
Shipup

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Questions and answers about the job

The position

Job description

Your missions & role

More than ever, with the impressive growth in e-commerce during the pandemic, we need to onboard new talents… and that’s where YOU come in. In Shipup’s fast-paced growth context, we are looking for a passionate Customer Success Manager who will be responsible for the managing of some of our upmarket clients. You will report to our Team Lead, Léa and work closely with the team to build the best customer journey.

Consultant / Success

  • Develop and nurture the relationship and retention with your client portfolio
  • Define and build the client’s success plan to achieve their targets according to the customer journey
  • Adopt a data-driven approach in the management of your portfolio: KPIs analysis + churn detection
  • Be an expert of the solution from a technical and business point of view (especially business!)
  • Communicate the product roadmap vision to customers
  • Support the whole follow-up process
  • Client support (business & technical) in collaboration with the CS team

Project Management

  • Plan and prioritize clients’ subjects/projects
  • Challenge, automate, and improve our processes and automation
  • Enrich our internal and external documentation
  • Collaborate internally with Onboarding, Sales, Product, Tech…

Meet the CS Team

Ségolène - VP CS

Brianna - Team Lead CS

Léa - Team Lead CS

Laura - Customer Success Manager Senior

Ines - Customer Success Manager

Jade - Customer Experience Manager

Hanna - Customer Onboarding Manager

Why Should You Apply?

💰Attractive salary: salary, multiple benefits (meal vouchers, transportation, health insurance…), sponsorship.

🌍 International: multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)

🏅 Many events outside of work such as lunches, after-works, parties, team building… 😎

🐻 Your well-being: take care of your mental health with therapy sessions via Mokacare and sports activities with ClassPass.

🤩 New renovated office: stylish office located in the heart of Paris (🚉 75010)

🚀 Growth: In 3 years, you will be able to say: “I was there when it was only 50 of us”.

🧸People-centric company: our people matter, and work-life balance is important at Shipup.

🚇 Being able to work from home


Preferred experience

  • Prior experience (1-year minimum) in project management/customer relationship management
  • The success of your clients is your goal and priority and taking part in internal transversal projects does not afraid you
  • You are recognized for your active listening skills and **you know how to adapt your speech** according to your audience
  • You are organized and know how to prioritize
  • You’re a fast learner, independent and curious
  • You are excellent oral and writing communication, in both French and English (fluent at least)

Recruitment process

📞 Screening call - 30 /40 minutes with Angélique, Talent Acquisition Manager

🖥 Technical interview - 1h30 with Léa and Brianna, Team Lead CS

🤚🏻 Motivation and behavioral interview - 1h with Léa and Ségolène, VP CS

🥗🍻 Culture fit

✅ Reference checks

If you want to read what our employees are saying about us on Glassdoor! ✨

Do you want to join us? Let us know who you are, what you’ve done, and what you want to do. We look forward to getting to know you!

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