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Senior Solution Engineer

Permanent contract
Paris
Salary: Not specified
A few days at home

Shippeo
Shippeo

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Questions and answers about the job

The position

Job description

Reporting to the Head of support and knowledge management and part of a team of 4 other solution engineers, your main duties will be:

  • Deliver a world-class solution engineering support following our international growth and expansion accordingly to our SLAs
  • Own incident communication during outages/incidents, providing our internal teams and external partners with info that we’re getting first-hand from our tech teams
  • Administrate our teams tools ( Zendesk, Asana, PagerDuty, Aircall, Unito & Zapier)
  • Work with 3rd parties on solving any connectivity issues between information systems that shippeo connects with
  • Improve current processes and develop new ones with other departments (Tech/product/integration and ops) to increase efficiency and reactivity
  • Contribute to our documentation and knowledge initiatives for a variety of technologies
    This position includes on-call duties

What we offer:

  • Perfect timing to join Shippeo as we’re experiencing global fast growth !
  • An entrepreneurial environment with a lot of autonomy and responsibilities
  • A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people

Preferred experience

Preferred experience & skills:

  • Extensive experience working with APIs and databases
  • A 3 to 5 years experience as Support N2/ Solution Engineer in a SaaS provider organisation
  • Amazing communication skills and comfortable on interacting with tech/product, CSM teams and customers
  • Fluency in English is mandatory for this role & another European language is a plus
  • You already worked in a global scale and a 24/7 support environment

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