Job description

As a B2B Operations assistant , your key purpose will be to provide end to end support to the B2B customers. You will have a diverse landscape of responsibilities from Logistics (warehouse communication, transport ,etc.) to order management and post sales services (i.e. product installation, returns, complaints management, etc.).

You will join the adventure from the beginning and you will contribute to the growth of the company in Europe. You will work in a multicultural company & offices (job based in the city center of Paris).

As a B2B Operations assistant, you will work on the Franch market focusing on after sales taks for B2B customers on Sensaterra, in direct contact with the Operation manager Europe & CEO:

• B2B post sales support: You will be in charge of the after sales tasks regarding our B2B customers. You will help the customer on the after-sales activities to make sure we keep a 100% satisfaction rate on Sensaterra. You will work closely with sales team to optimize after sales processes with existing B2B customers, inclusing logistics, settings, satisfaction, product mantainence.
• Logistics : You will actively manage B2B customer purchase orders from point of placement, through to delivery. Liaise with and update all relevant parties in the supply chain (i.e. transporters, warehouses ) and ensure specific documentation and labelling requirements are adhered to. You will proactively problem-solve any issues that compromise shipments.
• Process optimization : you will help developing the B2B Operations department: find the right tools, create the right process, optimize these process, create a good collaboration with other departments, and manage this department at European Level.
• Right Hand of the Ceo: You will work directly with the Ceo on several tasks: B2B support, product development, account management and more: gather information, find best solution and spread to other teams.

Required profile

• You are fond of challenges; you are proactive and ultra-motivated by being invested in an ambitious start-up launch and growth
• You are a POSITIVE person: there is no problem, only solution!
• You already have Operations or customer support experience (or feel you can do it!)
• You enjoy human relations. You are dynamic and have the smile 😊
• You need to be French native level speaker recquired (DE & IT are a plus)
• You are good in English
• You are passionate or just very curious about the hot beverages market

Additional benefits

• Office in the center of Paris.
• Opportunity to become one of the 1st employee of a fast-growing startup and create everything from scratch
• Opportunity to sign a full-time job at the end of the 6-month internship
• Sharing offices with 3 other companies which are mainly hiring international profiles (you will meet a lot of French speaking people!)
• Opportunity to learn from people that faced the same issues to grow their businesses in Europe
• Fully-equipped office with, of course, high-quality free hot drinks 😊
• Remuneration: 700 € / month + bonus based on performance
• 50 % Navigo (transportation pass)
• Good work life balance

How do we deal with interviews?

First phone call with our Sensaterra recruitment team
First visio interview with our Sensaterra recruitment team
Second interview with Eva, Operation manager Europe Sensaterra
Written case study
Last visio interview with Camille, Co-Founder Sensaterra