Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.
We are looking for an enthusiastic Learning Content Creator to join the Global Customer Operations team and help our team spread product knowledge across the company.
You will work on our training platform to create, update, and maintain e-learning content. Values such as empathy, patience, and an eagerness to learn are essential to enjoy this role. You will work closely with Subject Matter Experts from the Support, Product, and Marketing teams.
Sendinblue has more than 600 team members around the world, and learning content is key to keeping our team and customers happy. Every lesson we build has a real impact on our team, and in return, our customers’ use of the product and daily lives.
Responsibilities:
Craft compelling, engaging, on-brand e-learning content for our productCreate interactive step-by-step tutorials using IoradConsult with SMEs on course content to ensure rich, meaningful, and accurate trainingContinuously improve learning content, listening to learner feedbackCreate knowledge checks and quizzes to assess learner retentionMentor peers on the use of an LMS for documenting their internal processesPrepare ad-hoc learning content for ILT upon requestEffectively manage deadlines and competing prioritiesProfile:
Bachelor's degree in English, Communication, Education, E-learning or related field preferredFluency in English, French is a strong plus 1-2 years content writing or support experience, ideally for a SaaS toolExperience building and delivering effective training contentStrong project management and communication skillsAbility to simplify technical subjects and emphasise with learnersStrategic and creative mindset, meticulous attention to detailEnjoys working in a team but also enjoys self-organised and independent workBenefits:
A unique opportunity to join an international and collaborative scale up environment in a hyper-growth contextThe chance to grow your professional and technical skills, with real room for career progressionSIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be valuated, the more you will getMeal vouchers - Swile (8,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)More than 100 activities you can do at work via our partner YucoWork's council benefits (HelloCSE)Very competitive referral programSecond parent leave: 1 month of fully paid leaveEnglish and French classes, and over 155000 courses available on Udemy Budget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talents..and more!Meet us!
Phone interview with our HR Team A first interview with our Customer Ops DirectorCase studyA second interview with our Chief Customer Officer Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.