Exp- 1-4 Years
Team- customer care

Duties and Responsibilities

• Monitor and evaluate Customer Support monthly performance
• Manages and resolves daily client tickets
• Growing closely with client relations and working closely with Tech team to identify bugs
• responsible for the management of existing accounts
• Ensure that clients questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department
• Report, analyze and resolve system, clients and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
• Build, establish and maintain open lines of communication with Technical Support Engineers, peers, trainers, managers, Engineering, Marketing and other areas of the company to facilitate problem solving
• Performs other related duties as assigned to ensure effective operation of the department

Skills Required:
must be an excellent communicator, combining the ability to manage and handle challenging customers, readily shift priorities while ensuring that service level and quality objectives are achieved.

Resume Screening
F2F Interview with HR
F2F Interview with Manager-Customer support
F2F Interview with head Customer support