Solution Engineer Customer Success
Scaleflex

Scaleflex

Solution Engineer Customer Success

  • Permanent contract 
  • Lyon, Sofia, Singapore, Munich, Londres, Hồ Chí Minh, Paris, Cairo
  • Education: Not specified
  • Experience: > 2 years

The company

Scaleflex

Scaleflex

  • Software, Artificial Intelligence / Machine Learning, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Solution Engineer Customer Success

  • Permanent contract 
  • Lyon, Sofia, Singapore, Mu…
  • Education: Not specified
  • Experience: > 2 years

This position was filled!

Who are they?

Driven by the mission to simplify the management, optimization and acceleration of any kind of digital content anywhere in the world, Scaleflex is a global leading B2B SaaS company developing powerful and scalable Digital Asset Management and Media Acceleration solutions.

Scaleflex provides scalable, reliable and affordable Cloud services - to load, store, organize, optimize, publish and accelerate all media assets (images, videos, static files such as JS and CSS files, etc.) for the website or mobile application.

As a fast-growing international company, we are now 75+ passionate members, solving DAM challenges for more than 1300 customers worldwide, thanks to our scalable and flexible SaaS products.

We unite by technology passion, company culture commitment and innovation freedom. We have become a digital leader and have achieved business excellence.

We value and respect individual strengths as well as strong team spirit. Sharing is in our DNA: knowledge, experience and ideas are open within our team. We promote synergies originating in our cultural backgrounds, life stories and skills.

Scaleflex
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Job description

If you have ever searched for your company logo or complained about slow loading images and videos on your company’s web applications, then the Scaleflex’s solutions are tailored for you.

Scaleflex is a fast-growing French company with an international remote team of 75 members, all passionate about technology and customer-service. Our scale-up counts 1300 customers in 50+ countries, including some established or upcoming brands such as Michelin, SeLoger, Kiabi, Printemps or Selency who help us to get better every day on our mission to simplify Content Operations and accelerate media assets.

This is a unique opportunity to join a rapidly expanding company having the ambition to win the Digital Asset Management and Image Optimization market. To achieve our ambitious goals, we are looking to grow our international Team with a Global Solution Engineer / Customer Success.

If you are a (former) Developer / Network Administrator, passionned about understanding customer challenges and helping them with their resolution in order to drive adoption of our products, then this position is for you.

Specific responsibilities include

Hand in hand with the Global Services and Support team, your scope of action will include:

  • Support Sales team in pre-sales calls with prospective customers with demos and requirement gathering,
  • Conduct proof of concepts (PoCs) after thorough analysis of the prospect’s requirements and definition of success criteria,
  • Ensure successful PoCs and help customers move into production,
  • Write or adapt migration scripts for data migration as part of the customer onboarding process,
  • Report and troubleshoot technical issues,
  • Share feedback requirements for new features to R&D,
  • Act as a bridge between customers and R&D to ensure that delivered features address customer needs.

Preferred experience

Requirements

Our Team is built around people with a strong entrepreneur culture and can-do attitude. We love people able to “do something out of nothing” and strive to get better every day. In order to fit with our culture, you must be/have:

  • Quick learner
  • Fully proficient in English and French (C1+ level), Spanish is a plus
  • 2+ years of experience in backend development (PHP, Python, bash scripting) and networks (load balancing, distributed computing, security, object storage)
  • 1+ year of experience as pre-sales engineer / solution engineer in a SaaS company, ideally B2B
  • Comfortable with high-end exposure to C-level executives, ability to build strong trusted relationships
  • Strong troubleshooting skills
  • Passion for Cloud and SaaS products
  • Bachelor in Science degree is a nice-to-have, and a sense of humor is an absolute must

What we offer

  • Dynamic remote work environment in a fast growing Startup. Possibility to meet other team members in one of our shared spaces in Paris, Lyon, London, Munich or Sofia
  • Attractive bonus schemes and stock options
  • Goldmine of knowledge in the B2B Cloud space
  • Humble but hungry work atmosphere: to become a rockstar, you have to play with rockstars!
  • Full work flexibility with home office and flexible work hours: although there is no overtime culture we focus on delivering our projects and their success
  • A workplace where you can have impact and make a difference within the business but also to the web / app experience of hundreds of millions users around the globe.

Recruitment process

1) First call with our VP Global Service and Customer Support. If it’s a mutual fit, you’ll receive a task to prepare and present on round 2.
2) Meeting with the Founders to present your work on the task and discuss the outputs with them. Case study live.
3) If both sides are convinced this could be a match, you will get into the shoes of a Solution engineer at Scaleflex while spending a day with the Scaleflex Team and going through various case studies. This step is important to mutually assess 3 things: skills/experience, personality and cultural fit.
Impress us and you will be able to make the difference at Scaleflex!

Scaleflex
Scaleflex

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