Scaleflex is hiring!

At Scaleflex, we are striving to make the Web faster by allowing our customers to store, optimize and deliver their assets (product images, videos, files, code, …) rocket fast over the World. In the context of our accelerated growth and the launch of our new product Filerobot, we are looking to strengthen our international Team with a killer investigation spirit for our Global Service & Support team.

With a Team of 50 spread across France, UK, Germany, Bulgaria and Singapore and thanks to strong automation in our operations, we are able to serve more than 400 happy customers worldwide with our current SaaS offering Cloudimage. Self-funded until now, we have decided to accelerate our growth in 2020 with our first external investment and the launch of our new product: Filerobot.

This is a unique opportunity in a rapidly expanding company with the goal of fully integrating the team as Software Support Engineer. The position is located in Sofia or Ho Chi Minh.

Specific responsibilities include

• Provide customer support and investigate the technical problems by doing own research and by involving other teams as needed;
• Perform prime inquiry and act as a point of contact for bug-fixing;
• Debug customer issues and create reproducible test cases for engineers to resolve.
• Implement, upgrade and maintain development, testing and production environments;
• Ensure systems meet current and future business needs;
• Anticipate and identify issues that may negatively impact business;
• Monitor and answer on different support channels: a ticketing system, public forums, social networks and more.
• Help the R&D team review new features and client libraries.
• Help enhance documentation to minimize repeating support issues.
• Able to work on shifts (24/7) or standard working hours (e.g. Mon.- Fri. 8am to 6pm CET).
• Able to handle customer implementation tasks or projects

Our Team is built around people with a strong entrepreneur culture and can-do attitude. We love people able to “do something out of nothing” and strive to get better every day. In order to fit with our culture, you must be/have:

• 1 year of coding experience, preferably in a web/mobile environment
• Experience in a customer-facing position, preferably developers-support.
• Excellent analytical and troubleshooting skills.
• Knowledge in Infrastructure Management (Nginx, HAproxy, PostgreSQL)
• Knowledge of CDN technologies, Server Management / DevOps (ideally PHP, Python)
• Quick learner with a desire to learn new development languages and tools.
• Passion for Cloud and SaaS products
• Fluent English skills (verbal and written) with outstanding interpersonal skills.
• Additional languages like French, Spanish or German would be a plus (not mandatory)

What we offer

• Dynamic work environment in a fast growing Startup
• Goldmine of knowledge in the B2B Cloud space for cross-development: you want to learn to code or to launch a web marketing campaign, no problem!
• Humble but hungry work atmosphere: to become a rockstar, you have to be surrounded by rockstars!
• Work in an international team
• A workplace where you can have impact and make a difference within the business but also to the web / app experience of hundreds of millions users around the globe.

After a first intro call with the Global Services and Support (GSS) Team, you’ll meet with the Scaleflex’ Founder for a 2nd round. What we expect from you is to prepare a test based on one of our scenarios. If you enjoy it and can impress us with your selling skills, we’ll be happy to welcome you in the team ASAP!
Interested?

Apply with your resume and a short description on how you think you can have an impact!