Our product helps retailers (ex: Auchan, Casino, Tesco, Ocado…) digitize their commercial relationship with their 1000s of suppliers (ex: Nestlé, Unilever and countless SMBs…). Retailers load a directory of their suppliers onto the platform, and the platform then automatically reconciles them with the 5000+ suppliers already integrated – or invites them to onboard the platform on a freemium basis. If some suppliers are unresponsive, our onboarding team calls them to investigate. This requires the seamless execution of onboarding and training campaigns through marketing automation tools (Customer.io, Hubspot). Once onboarded, and in order to accelerate their collaboration with retailers, suppliers are guided to become power users of the platform. This requires using analytics (Segment.com, MixPanel, a custom integration on an in-house analytics system) to monitor their progress and derive learnings on how to further improve UX (Satismeter, Elev.io…). Once they have become power users, we score them based on various criterions in order to prioritize the work of our Inside Sales team in Salesforce. We measure progress along the sales cycle until a transaction is made (Stripe, Salesforce CPQ). Those analytics are aggregated to be presented through dashboards to the entire company, from the individual contributor up to the board.

As you can see, systems are a critical part of our marketing, commercial and financial efficiency. Your role as Salesforce Administrator is fundamental to the overall performance of Alkemics. This is a significant opportunity to be a key enabler for all the teams of a high-growth company. Collaborating with the leadership team and our internal Foundation Team, you will contribute to Alkemics’ growth by designing, implementing, maintaining and improving the entire marketing, commercial and financial software stack, based on leading tools like Salesforce.com and Hubspot. You will be a prime contributor to the design of this stack. You will work as part of the engineering team to tightly integrate this stack with the product.

Moving forward, systems will become increasingly important in deriving insights to inform and impact the strategy of the company.

Key responsibilities

• Key contributor to Roadmap, design and specification of systems.
• Implementation and maintenance/support of systems.
• Optimisation and enhancements of systems and processes (ex. workflow automations…).
• Interfaces to production systems and other tools.
• Overall responsibility for design, setup and accuracy of reporting and dashboards.
• Overall responsibility for access, licence and user management of these tools.
• Opportunity to expand to a Sales Ops role.

• Minimum of 1 year of experience in a Force.com environment and developer toolkit - Apex, VisualForce, Web Services/SOA & Metadata APIs
• Qualification in IT or engineering a plus.
• Force.com developer certificate or demonstrable expertise of Salesforce systems.
• Ability to engage and work closely with business owners to meet their demands.
• Process and data driven with a clear orientation towards best practice.
• Previous exposure to sales/customer processes in a high volume B2B/B2C environment a big plus.
• Working language is English, knowledge of French a plus.
• Ultimate collaborator with proven problem-solving skills and an ability to work cross functionally at all levels.
• Exposure to multicultural environments.