Manager, People Operations

Job summary
Permanent contract
Lisboa
Salary: Not specified
Fully-remote
Skills & expertise
Generated content
Confidentiality
Leadership
Positive attitude
Collaboration and teamwork
Stakeholder management
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Salsify
Salsify

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Questions and answers about the job

The position

Job description

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

The Manager of People Operations is a crucial management role on our People Experience team, responsible for leading and managing a global PX Operations team to deliver high-quality, efficient, and effective HR services to the organization. This role involves overseeing various HR functions, including payroll, benefits administration, employee records management, HR systems, and employee inquiries. The Manager will ensure that all HR processes and transactions are executed accurately, timely, and in compliance with relevant regulations and company policies. This role will also focus on continuous improvement of HR processes and the implementation of HR technology solutions to enhance service delivery.

You will manage a team of three, and work in close collaboration with all members of the People Experience team, as well as members of the Legal, IT, and Finance teams. This role is based in Portugal.

How You'll Make an Impact:

  1. Leadership and Management:
    • Lead, mentor, and develop the PX Operations team, fostering a culture of excellence and continuous improvement.
    • Set performance goals and objectives for the team, conduct regular performance reviews, and provide constructive feedback.
    • Ensure adequate staffing levels and manage team workload to meet service delivery standards.
  2. Service Delivery:
    • Oversee the delivery of global HR services, including the candidate experience, new hire set-up and onboarding, payroll processing, benefits administration, employee records management, immigration and mobility, and general support to all HR domains.
    • Ensure all HR transactions are processed accurately, timely, and in compliance with company policies and legal requirements.
    • Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery.
    • Participate in cross-functional PX project.
  3. Process Improvement:
    • Identify opportunities for process improvements and efficiencies within PX.
    • Lead and manage HR projects aimed at enhancing service delivery, including the implementation of new HR technologies and systems.
    • Monitor and analyze service delivery metrics and KPIs to ensure high levels of performance and customer satisfaction.
  4. Compliance and Risk Management:
    • Ensure compliance with all relevant labor laws, regulations, and company policies.
    • Manage internal and external audits related to HR processes and ensure timely resolution of audit findings.
    • Maintain accurate and up-to-date employee records and ensure data privacy and security.
  5. Stakeholder Management:
    • Build and maintain strong relationships with internal stakeholders, including HR Business Partners, IT, Finance, and other departments.
    • Act as a point of contact for escalated employee inquiries and issues, ensuring prompt and effective resolution.
    • Communicate HR policies, procedures, and updates to employees and management.

You'll Enjoy This Role If You Have:

  • Extensive knowledge of global HR operations, preferably the US and within several EMEA countries including Portugal
  • Experience in managing small teams with big impact
  • Building and scaling processes is no secret to you
  • You have very strong written and verbal communication skills
  • Fluency in English is a must: you will be collaborating with your manager and other leaders based in the US
  • Demonstrated project management and leadership skills: ability to multi-task in a fast-paced environment and to prioritize accordingly
  • Excellent organization and problem solving skills with attention to detail and completeness
  • Ability to work independently & in a team environment
  • Ability to work collaboratively across an organization: you are a team player with well-developed interpersonal and communication skills
  • Ability to protect confidential and proprietary information, setting professional boundaries as needed.

Portugal Benefits -

  • Competitive Salary
  • Equity
  • Unlimited Vacation
  • Medical, Dental and Vision Insurance (Multicare)
  • Life Plan
  • Meal Allowance
  • Referral Bonuses

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Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

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