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Customer Success Manager

Permanent contract
Paris
Salary: Not specified
Starting date: May 31, 2022
Fully-remote

Request Finance
Request Finance

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Questions and answers about the job

The position

Job description

We are looking for an experienced Customer Success manager to join our Sales team.

YOUR RESPONSABILITIES

  • Showcase the value of Request Finance and ensure customer happiness and engagement
  • Demonstrate knowledge of products to enthusiastically provide support and mentorship
  • Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Request apps
  • Team up with our Business Development team through the onboarding to ensure the successful activation of new accounts
  • Partner with the Product team throughout the customer lifecycle to prevent churn
  • Manage conversations and documentation processes
  • Hold weekly updates to provide constructive feedback
  • Partner with the growth team to prepare NPS content and launch plan

Preferred experience

  • A proactive approach to managing the day-to-day operations
  • Experience with hands-on account management or customer success management in the technology or finance sectors
  • Strong desire to learn, curiosity to understand how things work
  • Motivation to be a champion of customers and represent their voice with empathy
  • Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
  • Ability to handle conflicting priorities, creative problem solving skills
  • Strong written and verbal communication skills
  • Motivated and passionate about the cryptocurrency industry

Note: you don’t need to check all the boxes to apply

At Request Finance, we are a global team building global products, for an era of truly global finance. We believe that diversity and inclusion matters to our mission.

We want to work with people who can bring different perspectives rooted in their own unique cultures, experiences, lifestyles, and challenges. We are committed to building a safe workplace where everyone feels empowered to bring their authentic selves.

As an employer, we want to create an accessible and inclusive experience for potential hires. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process.

WHY WORK WITH REQUEST FINANCE ?

🎯Being on the frontier of this new and exciting technology, you will be given the chance to lead the way forward!

🏅 You will have the opportunity to work in a team that wants to have a lasting impact on the way we experience finance tomorrow

🌏The team is inclusive, with inspirational and international colleagues

💃 We all work remotely (even without pandemic) but we love to meet as frequently as possible, with at least 3 company-wide reunions per year where possible.

🏖️ Unlimited vacation days with a mandatory minimum of 20/year.

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