We are Pubstack
Founded in Paris, with customers and team members everywhere!
We are a fast-growing and remote-first tech startup based in France founded in July 2018. We grew by more than 150% in 2021. We recently closed our Series A and raised more than 7 millions euros since the company’s creation.
Pubstack’s product is a SaaS platform that helps online publishers make the most out of the content they create. We make it possible thanks to advanced analytics and automation capabilities. We count Le Monde, M6, Vinted, Webedia and many others among our customers.
What will you do?
Drive the on-boarding, adoption, retention and overall success of our customersLead the enablement of our users by conducting product trainingsWork in partnership with Technical account managers to guide customers through the project management and technical requirements of their Pubstack implementationProvide regular, proactive recommendations to optimize the use of our platformMaximize the adoption of our product features to maximize the value driven by our productIdentify accounts that are likely to churn and work proactively to eliminate that riskIdentify opportunities to expand our partnership with customersAnalyze accounts that have been lost, identify reasons for churning and build a strategy to win customers backEnsure all account issues are quickly resolved, utilizing resources from cross-functional teams internallyFunction as the voice of the customer and provide internal feedback on how Pubstack can better serve themTrack key account metrics and forecast retentionWho are we looking for?
3 - 4 years relevant work experience in customer success, account management preferably in a SaaS businessExperience working with a portfolio of accounts, supporting a highly technical productDemonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organizationAbility to set priorities, drive decisions and get closure on recommendations and issuesAbility to influence others towards continuous improvement, both internally and externallyWhy should you apply?
Fast-learning environment, entrepreneurial and strong team spiritCompetitive equity package, competitive salary based on experienceMeal vouchers with SwileAlan health insurance (70% covered by Pubstack for you and your children)7 weeks of vacation (RTT in France included)Transportation (50%)We let you pick your location ! You can work remotely and from our office (Paris - Sentier)Off-sites and team buildings every quarterKey moment to join Pubstack in terms of growth and opportunities
