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Customer Care - AdTech (Full Remote)

Permanent contract
Paris
Salary: Not specified
Fully-remote

Pubstack
Pubstack

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Job description

We are Pubstack

Founded in Paris, with customers and team members everywhere!

We are a fast-growing and remote-first tech startup based in France founded in July 2018. We grew by more than 150% in 2021. We recently closed our Series A and raised more than 7 millions euros since the company’s creation.

Pubstack’s product is a SaaS platform that helps online publishers make the most out of the content they create. We make it possible thanks to advanced analytics and automation capabilities. We count Le Monde, M6, Vinted, Webedia and many others among our customers.

What will you do?

  • Handle product and technical requests via our support channels
  • Effectively troubleshoot and properly document customer’s support issues
  • Provide customers with regular updates regarding their support tickets
  • Manage and keep our online documentation up to date
  • Who are we looking for?

  • Fluency in both English and French mandatory
  • 2+ years working in a SaaS Customer Support environment
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Experience with Web development and SQL
  • Demonstrated experience using product documentation and knowledge bases to provide product support
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution
  • Effective verbal and written communication skills demonstrating compassion and empathy towards customers
  • Experience escalating effectively complex technical issues to a backline Level 2 Support team
  • Why should you apply?

  • Fast-learning environment, entrepreneurial and strong team spirit
  • Competitive equity package, competitive salary based on experience
  • Meal vouchers with Swile
  • Alan health insurance (70% covered by Pubstack for you and your children)
  • 7 weeks of vacation (RTT in France included)
  • Transportation (50%)
  • We let you pick your location ! You can work remotely and from our office (Paris - Sentier)
  • Off-sites and team buildings every quarter
  • Key moment to join Pubstack in terms of growth and opportunities
  • Want to know more?

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