As a CSM, you are in charge of customer retention and usage development when the customer is live on production.
Your missions:
Be the reference contact for customers for project follow-up, and to ensure the transmission of information internally and externally.
Analyze the end user experience and propose improvements, assist the client for end user adoption and analyze the traffic and usage ramp-up.
Analyze results and performance KPIs, especially customer satisfaction. Carrying out periodic health checks to avoid churn.
Develop a customer loyalty strategy to reduce churn.
Share with customers additional or new features that will be helpful to grow their business.
Identify additional needs that could lead to upsell / xsell opportunities
Organize and manage steering & project committees
What we offer:
Attractive package
100% online health insurance (Alan),
25 holiday days + a minimum of 10 RTT days per year,
Flexible remote working policy and IT equipments at your disposal,
Swile meal ticket card (11€ per day),
Office in the center of Paris (rue Beaubourg),
Corporate events: team building, company parties, annual seminar …
Friendly working environment in the center of Paris: Nintendo Switch, pastries…
These companies are also recruiting for the position of “Customer Service”.