What you’ll do

• Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
• Manage customer implementations of Pigment, ensuring that customers understand the platform’s value and attain a high level of adoption
• Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
• Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
• Navigate through multiple departments within an organisation to expand use cases and business value of Pigment
• Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solutions
• Lead the development of the Pigment community though thought leadership, events, and developing practices
• Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Who you are

• Significant experience in account management, sales or professional services at a software/SaaS company
• Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision
• Fluent English and French or additional European languages is an advantage
• BA/BS degree required, MBA or other relevant advanced degree preferred

What we offer

• Competitive package
• Equity
• Healthcare: Alan Blue for you and your family
• Brand new offices in the heart of Paris (Bourse), London and New York
• Remote-friendly policy