RESPONSIBILITIES

In this role, you will:

• Supervise and support the Billing & Cash Collection team, currently 8 people located in France, to achieve standards of excellence and attain company objectives
• Improve and standardize processes, practices, and KPIs related to billing & collections for all group entities and business lines to enable rapid scaling
• Monitor productivity and deliver regular, impactful reporting on the performance of the Billing & Collections team activity
• Maximize efficiencies through leveraging enabling technologies and periodically reviewing chosen solutions in collaboration with procurement and technology, to automate billing where possible and increase high performance
• Foster a highly effective, client service focused approach
• Coordinate across functions with accounting, treasury, FP&A, sales, operations, support, legal and data - including specifically:
  • Work collaboratively with the Accounting function for Accounts Receivable management
  • Produce monthly rolling updated cash collection forecast in collaboration with the Treasury Director
  • Work closely with sales operations to ensure relevant Terms and Conditions are complied with and to resolve any client billing or collection issues
  • Work closely with the data and FP&A teams around reporting, analysis and forecasting
• Ensure billing documentation is clear, up to date and closely followed
• Be responsible for the prompt and accurate invoicing of all the services of the company (B2C, B2B and B2G), in France and internationally (US, UK and RoW as required)
• Review billing and contracts' Terms and Conditions and ensure all billing and collection implications are noted and managed appropriately
• Ensure any invoice queries are managed and resolved in a timely manner
• Nurture and effectively manage customer relationships, particularly with Accounts Payable and Accounting counterparts in business customers and public bodies
• Provide regular reports and records on billing & collection activity to the Director Operational Finance and CFO
• Respond to any ad-hoc management or auditor queries
• Manage the Credit Control function and optimize the collection of invoices to drive increased cash flow, improved working capital performance and minimal aging balance
• Enable set up of new invoicing and collection system, processes and resources as needed when the business grows into new countries
• Manage any credit card payment issues and bad debtors which may arise from time to time

REPORTING LINE

This role will report to the Director, Operational Finance, UK.

COMPETENCIES REQUIRED

• 3+ years leading a billing & collections team
• Native French speaker is mandatory with at least a C1 in English fluency
• Experience of structuring, scaling and automating billing and collections
• Experience in Salesforce & Sofacto preferred
• Competency in excel and knowledge of Netsuite, Zuora and/or Adyen preferred
• EdTech, SaaS, Startup / Scaleup industry experience

YOUR BACKGROUND

• Excellent financial, data skills, analytical skills, and an eye for detail
• Systems and process lead approach with strong I.T. skills
• Confirmed manager and coach to high performing teams of up to 10 people with previous management experience and track record of improving and delivering good billing & collection results and service - including with implementation of process improvement and system automation
• Strong organizational and investigative skills, and results driven approach
• Ability to plan and prioritize work effectively and resolve problems in a timely manner.

WHY JOIN US

• A work environment and a strong culture built on agility, openness, respect, and high quality 
• A competitive salary 
• Pension plan: employer gross contribution 9% 
• Health insurance: 100% covered for the employee and 50% for the family (no vision and dental) 
• Our insurance provider Vitality Health offers a 50% off of the GYM plan on most Gym in London 
• Modern Central London office space when needed for meetings/days in London (Holborn) 
• 20 days of paid time off + additional time off offered
• After one year at OpenClassrooms, a 1,000£ premium once a year for 15+ days off taken 
• “Remote First” work policy 
• A company PC

HIRING PROCESS

1. The journey starts with the first interview with a member of the Talent Acquisition team.

2. Then a videoconference with the Manager of the team you are applying to join.

3. This will then be followed by a case study to validate your practical job-related skills.

4. For the very final round, you will meet other stakeholders / team members.

At the end of the process, you will be asked to provide us with professional references including contact details.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

Feel free to check our online course How do we work at OpenClassrooms to get the gist of who we are.

👉 OpenClassrooms is a company of equal opportunities where you can find colleagues with diverse backgrounds, age, gender, social origins, beliefs, health situation or disability. You come as you are!

👉 Working at OpenClassrooms means joining a dynamic and stimulating team, take up challenges, meet awesome people every week, and change the world, a little bit, every day!