Job Guideline

Contract: CDD
Duration: 6 months
Department: Customer Support
Location: Paris, France
Reports to: Success Manager
Start date: January 2023

As a Customer Care Specialist, your main mission will be to ensure that our large community of +35k image creators and customers feel comfortable interacting with them via our various support tools. We will also need your keen eye to ensure product improvement.

1. Follow-up on the activity on OCUS clients

• Ensure the smooth running of photo shoots from A to Z all over the world (teamwork with the Operations team)
• Contribute to the improvement of the satisfaction and the loyalty of the customers and the image creators
• Act as an advisor in order to respond to different issues in an efficient and scalable manner
• Be the first point of contact for our customers & image makers and ensure that every user is happy and feels valued

2. Project Management

• Lead projects to improve process efficiency, improve user journey and satisfaction, find scalable solutions to solve problems permanently
• You are the best person to know the expectations and feedback of our users; use this advantage wisely ;)

At the end of your CDD, you will have:

• Developed strong relational intelligence
• Anticipated and analyzed problems in order to respond efficiently following lean management methods
• Contributed to the improvement of the product in relation with the OCUS product team
• Collaborated with international interlocutors
• Participated in the international development of a hyper-growth start-up

• Ideally from a business school or equivalent (IAE, university, etc.), preferably a Master 2 with a strong interest in customer relations.
• You are bilingual French/English
• Fluency in a third language (Spanish, Italian, Portuguese, German or Turkish) is highly appreciated
• You have impeccable writing skills
• You are a team player, sharing and defending your ideas to improve our product does not scare you
• You know how to show empathy and you are sensitive to the satisfaction and loyalty of customers & image creator
• You like to be in contact with people and you have a certain ease in building relationships (a first experience in support or customer service is highly appreciated)
• Juggling emails all day long does ABSOLUTELY NOT scare you
• You are motivated by the challenge and find great satisfaction in solving problems. Your mantra is “there are no problems, only solutions”.
• You are a self-starter, but you also know how to be a team player in those delicious little rushes!

Equal Opportunity at OCUS 🌐

OCUS is an Affirmative Action and an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics.