Are you determined to level up your IT career? Passionate about mentorship and sharing knowledge with others? Ever thought about working abroad in an international IT company? Join our growing Danish-speaking Service Desk team in Prague. 

You're living outside the Czech Republic? No worries, we've got you covered. There's a sweet relocation package waiting for you after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay. 

As our IT Support Specialist, you'll be part of our NNIT Service Support Center in Prague, using Danish and English in daily work. This is where your excellent problem-solving skills come into the spotlight. Your job will be handling emails from employees at larger companies, creating users, assigning accesses, troubleshooting issues related to user administration, and having outgoing and incoming calls with customers (end users). The goal is to solve the problem within the first contact. 

You'll also need strong analytical skills to succeed when dealing with complex customer issues. The same goes for teamwork and mentorship, as you will be sharing your knowledge and experience with colleagues in more junior roles. Most importantly, you never settle for mediocrity. You constantly strive to better our service at NNIT and better yourself, both professionally and personally. 

Qualifications And Experiences 

The first must-have is fluency in spoken and written English and Danish language (minimum B2 level) so that you can help our wide range of customers with complex problems.  

Secondly, you should have at least 1 year of experience in the Service Desk with a good understanding of O365, Network, and printer servers.  

Additionally, being ITIL certified helps. 

Customer experience is at the heart of our work and should be your primary focus. You will need to multitask, manage time wisely, and deal with our customers professionally at all times. Thus, you should keep your energy level and drive for support high throughout the day.  

 Employee Benefits 

· 5 weeks of vacations/year 

· 5 sick days/year 

· Flexible working hours 

· Possibility to work from home 

· Cafeteria flexible spending account (12,000 CZK/year) 

· Meal vouchers of 100 CZK per workday (NNIT covers 55 CZK) 

· Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic 

· Free breakfasts on Mondays and monthly Friday Bars (free beer and snacks) 

· Fresh fruits and vegetables in the office

· Wide selection of tea and coffee for free 

· Yoga classes in the office 

· Height-adjustable tables, relax zones with Xbox, PlayStation, and table tennis 

· Czech and Danish language lessons 

· Annual flu vaccination for free 

So if you want to experience life in the heart of Europe, level up your career, and mentor others, apply now and join us in Prague.