Main purpose of Role

Consumer Experience & Data Insights Coordinator provides insights to improve the consumer experience and business results by collecting, combining and translating data on customers (behavior), consumers prospects, market and competition, both B2C and B2B. He/ she continuously improves the consumer experience from acquisition to onboarding to retention to drive both customer satisfaction and business outcomes.

Key outputs of Role

• Ensure execution of the consumer journey strategy across channels and CC&S
• Continuously improve the consumer experience
• Perform data analysis
• Provide insights and grant data quality
• Standard reporting

Key experience to success

• University degree or equivalent in quantitative marketing, commercial or mathematics/statistics/econometrics
• At lest 5 years experience as CRM, business analytics/CRM, direct marketing
• Experience in or worked closely with business intelligence, market insights and/or consumers insights departments
• Knowledge of SPSS/SAS or similar statistics package, and of Cognos/SQL or other data query tool
Experience with direct-to-consumer communication and CRM programs is a plus
• Worked for a brand with an FMCG mindset
• Experience in project management of complex projects
. Experience in managing external agencies

… And what we offer you

• Attractive working environment and big flexibility
• Be part of continuous success of Nespresso in CZ&SK
• Life insurance and pension contribution
• Excellent possibility for learning and knowledge gain
• Employee´s programs for Nespresso and Nestlé products
• Multisport card

Benefits

• Bonusy/prémie
• Mobilní telefon
• Sleva na firemní výrobky/služby
• Notebook
• Příspěvek na penzijní/životní připojištění
• Flexibilní začátek/konec pracovní doby
• Stravenky/příspěvek na stravování
• Dovolená 5 týdnů
• Vzdělávací kurzy, školení
• Závodní stravování
• Kafetérie
• Občerstvení na pracovišti
• Zvýhodněné půjčky zaměstnancům
• Zdravotní volno/sickdays
• Možnost občasné práce z domova

Viz výše