The support specialist must advise and provide technical expertise to customer requests, while respecting company standards and ensuring customer satisfaction.

The support specialist will be responsible for carrying out any mission that may be entrusted to him in the course of his/her duties.

The tasks which are expected to be performed by the support specialist are subject to evolution.  This signifies that to fulfil this role, one must be able to fully adapt to the needs of the company, as well as broaden their capacities and skills.

WE ARE LOOKING FOR FRENCH & ENGLISH SPEAKERS ONLY

By valuing employees, the support specialist must motivate them in order to achieve the company’s objectives

It will be expected that the support specialist organizes events, sets up various activities as well as manage resources.

Deadlines must be defined and controlled as well as project progress

The support specialist must be aware of company objectives as well as the standards that are to be respected.

Follow ups are expected to guarantee quality and productivity

It is important that the support specialist can influence, convince or impress employees in order to gain acceptance regarding proposed ideas, reach agreements or to induce behavioural change

Comprehension and development. Understand the technical or professional components of the job. Technical knowledge must be kept up to date.

Analyze. Issues are expected to be studied in detail. Decision making is expected to be made based on relevant information.

Efficient speaking. This involves speaking clearly, with ease and conviction, in both 1to1 scenarios as well as in a group setting.

Writing skills. Write in a clear and concise manner, respecting the rules of grammar. The style and language register must be adapted to the audience.

• Within 48h, set up a qualification call with Talent Acquisition Team (30mn)

• First visio interview with Team Leader Support (1h30)

• If positive, final visio with our Customer Care Director (1h)