In the middle of a scale-up phase, Mytraffic’s Account Management and Customer Success team is structuring and growing as part as the global Revenue Team.
In this context, we are recruiting our next Enterprise Customer Success Manager France in order to ensure perfect and smooth onboarding and adoption of our clients, fully run clients’ partnership and make sure our clients have an excellent hygiene.

To give you more details about your day-to-day at Mytraffic you:

• Launch & manage the use of MyTraffic solution on clients’ side
• Coordinate business review with decision makers
• Monitor customer engagement & proactively engage users
• Contribute to enhancing our solution by collecting feedback and sharing it internally
• Ensure our clients are fully satisfied
• Identify expansion opportunities and collaborate with the Account manager to win them

🧑‍💻 ABOUT YOUR TEAM 👩‍💻
You will work in a team of 5 Customer Success Managers and report to our Head of Account Management and Customer Success. The team will keep growing in the coming months/years and will allow our senior CSM to lead the team and transmit their knowledge.Enrich it, share your vision, and grow within MyTraffic!

This job is based in Paris with 2 days a week remote

🏅About you🏅

• You’re an Expert : at least 5 years in a CSM role, ideally in a data related Saas company.
• You’re Customer centric : You have already manage enterprise account and complex sale cycle
• You’re Result-oriented : You have a proven track record of overachieving targets focus on the client -satisfaction to minimize the churn
• You’re a trouble shooter mindset : You are resilient, coachable and always wanted to find the best solution for our clients
• You’re an organizer : you’ve strong presentation & organizational skills you always interacting with other teams in order to actively enhance our product.
• And of course, you speak English and French perfectly !

All our benefits

• A competitive salary because our demand for excellence drives us to recruit the best profiles
• The possibility to devote 4 days per year to an association on your work time because Mytraffic’s values also lie in having a positive impact on the world around us
• Frequent team building activities because team spirit is at the heart of our values at Mytraffic
• Development opportunities for all our employees through workshops such as “Feedback Culture”, “Non Violent Communication”, “Women in leadership”
• An onboarding in Paris, objectively the most beautiful city in the world ;)
• Offices in the center of Paris

🚀 Our Recruitment Process : Don’t worry it won’t last more than 2 weeks !
A 30 min video call with one of our Talent Acquisition Managers : getting to know you, understanding your career plan and answering your questions
A 30 minute call with Anne Laure, our Head of AM & CSM
A 30 minutes case
A 1H Values Interview
A 30 min business case with Julien, our CMO