In the middle of a scale-up phase, Mytraffic’s Account Management and Customer Success team is structuring and growing as part as the global Revenue Team. In this context, we are recruiting our next Customer Success Manager Spain ( speaking perfectly Spanish and English) in order to ensure perfect and smooth onboarding and adoption of our clients, fully run clients’ partnership and make sure our clients have an excellent hygiene.

To give you more details about your day-to-day at Mytraffic you :

• Drive customer onboarding and product adoption in the first 3 months

• Build effective success plans capturing customers’ goals and success metrics to achieve their goals

• Collaborate with other departments internally (Products, Sales, or Marketing)

• Be the voice of the customers by collecting feedback and sharing it internally

• Ensure 100% of customer retention

• Launch & manage the use of MyTraffic solution on the client’s side

• Coordinate business reviews with decision-makers

• Monitor customer engagement & proactively engage users

• Contribute to enhancing our solution by collecting feedback and sharing it internally

• Ensure our clients are fully satisfied

• Identify expansion opportunities and collaborate with the Account manager to win them

🧑‍💻 About your team 👩‍💻 You will work in a team of 5 Customer Success Managers and report to our Head of Account Management and Customer Success. The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

🏅About you🏅

• You’re an Expert: you have at least 4 years in a CSM role, in Saas B2B and on a complex solution

• You’re Customer-centric : You have already managed an important client portfolio with key accounts and complex sale cycle

• You’re Result-oriented: You have a proven track record focusing on the client satisfaction to minimize the churn

• You’re a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients

• You’re an organizer: you’ve strong presentation & organizational skills you always interact with other teams in order to actively enhance our product

• And of course, you speak Spanish and English perfectly!

It may be possible that you don’t fit all the criteria. At Mytraffic, we strongly believe that everything can be learned. So if this job attracts you, please feel free to apply and don’t hesitate to explain your motivations on your application. We’d love to hear from you!

All our benefits

• A competitive salary because our demand for excellence drives us to recruit the best profiles

• Frequent team building activities because team spirit is at the heart of our values at Mytraffic

• Up to 2 days of teleworking per week + 2 full weeks per year (consecutive or not)

• Moka.care subscription because we take care of the mental health of our employees through personalized support.

• Citizen days: 4 days per year dedicated to the charity of your choice, during your working hours, as soon as your trial period is validated.

• 30 min call with one of our Talent Acquisition Managers : getting to know you, understanding your career plan and answering your questions
• 30 min call with Julien, our Chief Revenue Officer
• 30 min business case
• 1 hour Values Interview
• 1 hour meeting with Anne-Laure, our Head of Account Management and Customer Success