mojo

mojo

Support Specialist - Freelance

  • Freelance 
  • Starting date:  
  • Salary: $150 / day
  • New York
  • Possible full remote
  • No degree
  • > 2 years

The company

mojo

mojo

  • Mobile Apps
  • Less than 15 employees

The job

Support Specialist - Freelance

  • Freelance 
  • New York

About

mojo is an app to create animated social stories, with a professional look.
Users can choose from hundreds of templates and modify them to their needs.

The app was launched late 2018. Users and revenues have grown strongly since.
We are now the top app to create animated content for Instagram Stories.

Last year, the company went through Y Combinator accelerator program.
Our ambition is to become the leading app to create short video content on mobile.

Job description

Mission

Make users happy. You will be the voice of the user community. You will also be responsible for our most precious source of user feedback.
You will have to:

  • help users by answering product-related questions via our main support channels: Intercom, Front, Instagram DMs, etc.
  • proactively message users when feature they requested is made available or bugs the reported are fixed
  • keep track of, and tag conversations, triage corresponding features requests and links bugs to our task management system
  • write product guides and support articles for our help center https://intercom.help/mojo-app
  • share user feedback with the product team to help improve the app

Conditions

  • Being located in the US or Canada
  • Available at least 2 hours on every weekday at business hours (NYC timezone)
  • Having a prior experience doing customer support at a tech company
  • An iPhone can be put at your disposal for the job in case you need one

Preferred experience

Here are the basic qualifications needed for the job:

  • Native English speaker (verbal + written)
  • Great communication and problem-solving skills
  • Great sense of human empathy - put yourself in users’ shoes so you can be great at solving their issues

We also care deeply about human skills:

  • Autonomy - you will manage support on your own
  • Be a team player
  • Be comfortable with total transparency
  • Being humble, relaxed and enjoy an environment where people are bad at making good jokes :)

Recruitment process

  1. Screening call - 30min, remote
  2. In-depth interview with team members - 2-3h, remote or in-person
  3. Technical test and meet the team. You will get paid for this test - half-day

Meet the mojo team

mojo

mojo

Support Specialist - Freelance

  • Freelance 
  • Starting date:  
  • Salary: $150 / day
  • New York
  • Possible full remote
  • No degree
  • > 2 years
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