Missions 🎯

Your core mission will consist in providing best-in-class customer support and hitting the highest level of satisfaction rate, by designing and deploying our customer support department strategy, structuring and implementing resources and tools, taking data-driven decisions.

To do so, you will:

• Strategy: you will determine and oversee key strategic direction and objectives of the customer support department.
• Customer Service Management: you will be obsessed by our **customers satisfaction, with a focus on response-time, KPI Reporting, and troubleshooting.
• Leadership: you will build and provide leadership and direction to the customer support team.
• Product improvement: you will work closely with the product & engineering team, bringing up users’ issues and their new feature requests.

Skills ✨

Here are the skills it takes to be a good fit:

• 5+ years of previous experience in a Customer Support role
• 3+ years of management experience
• proven track record of designing and deploying a customer support department strategy
• proven track record of structuring and managing a customer support department
• solid process and data-based performance management experience
• strong communication skills in English
• trouble-shooting skills to deal with complex issues
• you are a high-energy doer, quick thinker, and an excellent team player

Our core values 💎

💪 We have a doer mentality. We aim for maximal autonomy and love taking initiatives driving visible results for the company.
🚀 We are excited about the change, and always move forward with big ambitions.
❤️ We deeply care about other people, whether they are our colleagues or mojo creators. We advocate radical transparency, open-mindedness, and ethics before profits.

Work environment & culture 🙌

We’re a small team of 14 people. Half of us are working remotely. Our communication is mostly written.

We are focused on maximizing the impact of each member of the team. So, we try to keep it small and maintain a very relaxed and friendly work style ✌️.

Cultural fit is also extremely important to us, we even put it above raw technical skills. We think a great company is above all a highly functioning group of people that get along well together :)

🗺 Remote-friendly: participation for home equipment costs, coworking space for full-remote teammates, trips to Paris HQ fully covered (according to our expenses policy).

🎉 Enjoy life at Mojo: off-sites twice a year, plus frequent team gatherings, main office at the center of Paris (near Rambuteau metro station).

Compensation 💵

• 💵 Competitive compensation based on upper range market data (90th percentile)
• 🧧 Generous equity aligned with US market practices;
• 🎁 Best-in-class benefits and perks: health insurance covered at 100% for the teammates, including their partner and children, 1-month paid leave for the second parent of newborns, lunch vouchers covered at 50%, package for sustainable mobility, high-quality hardware, etc…
• 🌳 Time and budget to support your learning initiatives: up to 3 days per month paid in full to attend agreed and mutual-benefit conferences, training sessions & workshops, etc…

Hiring process ⚙️

• Screening call hiring Manager - 30 min - remote
• Collaboration test - 2 hours - remote or in-person at our Paris office
• In-depth interview with the founders - 2 hours - remote or in-person at our Paris office
• Finalization step: Ref. checks & proposition call
  In parallel of the last step, we propose you to meet the team (different collaborators of different departments). - by visio call (30mn per person) or coffee at the office to ask them all the pending questions & get to know your future colleagues