CANDIDATES BASED IN EUROPE OR UK ONLY

“A unique opportunity to work on an app that has millions of users. The role encompasses performance, optimization, threading, low-level programming, and video rendering. The result being very visual and ever-changing! ”

Mission 🎯

As a Customer Service specialist, you will be in charge of the most important part of Mojo: our customers. Your core mission will consist in providing best-in-class customer support and hitting the highest level of customer satisfaction while working cross-functionally with all other departments to drive continuous improvement.

To do so, you will focus on:

Service delivery:

• You will be obsessed with our customers’ satisfaction, with a focus on response time, KPI Reporting, and troubleshooting.

Customer empathy:

• You will develop a keen eye to identify our customers’ needs, and spot issues and common questions.
• You will drive initiatives to reduce customer effort & improve self-serve resources and user education. You will surface trends and insights regularly

Continuous improvement:

• You will proactively surface needs to the appropriate teams related to process improvement, documentation gaps & reporting/insights needed, and participate in different projects.

Product improvement:

• You will develop a deep understanding of our products and our customers’ needs and will act as the voice of our customers internally. You will work closely with the product & engineering team, bringing up users’ issues and their new feature requests.

Skills ✨

You’ll be a good fit if you have :

• An advanced command of spoken and written English and Portuguese (level C1 or higher according to The Common European Framework, another language like Spanish or French is a plus)
• Strong communication skills, able to articulate issues and instructions clearly
• Empathy for our users and the ability to learn fast
• Excellent listening skills, critical thinker with attention to detail
• Proven ability to troubleshoot problems and deal with complex issues
• You are a high-energy doer, quick thinker, and an excellent team player

Our core values 💎

💪 We have a doer mentality.
We aim for maximal autonomy and love taking initiatives driving visible results for the company.

🚀 We are excited about the change,
and always move forward with big ambitions.

❤️ We deeply care about other people,
whether they are our colleagues or Mojo creators. We advocate radical transparency, open-mindedness, and ethics before profits.

Work environment & culture 🙌

We’re a small team of 20 people working remotely across Europe. Our communication is mostly written.

We are focused on enhancing the impact of each member of the team. So, we try to keep it small and maintain a very relaxed and friendly work style ✌️.

Cultural fit is also extremely important to us, we even put it above raw technical skills. We think a great company is, above all, a highly functioning group of people that get along well together :)

🗺 Remote-friendly: participation for home equipment costs, coworking space for full-remote teammates, trips to Paris HQ fully covered (according to our expenses policy).
🎉 Enjoy life at Mojo: off-sites twice a year, plus frequent team gatherings, and main office at the center of Paris (near Réaumur-Sébastopol metro station).

Compensation 💵

💵 Competitive compensation based on upper range market data (90th percentile) 💰30-40k
🧧 Generous Stock Options/BSPCE aligned with US market practices
🎁 Best-in-class benefits and perks:
health insurance covered at 100% for the teammates, including their partner and children, 1-month paid leave for the second parent of newborns, lunch vouchers covered at 50%, Language lessons, a package for sustainable mobility, high-quality hardware, etc.
🌳 Time and budget to support your learning initiatives:
up to 3 days per month paid in full to attend agreed and mutual-benefit conferences, training sessions & workshops, etc.
*We can go higher for outstanding profiles

🌈 Diversity, Equity, Inclusion, and Belonging

We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

That’s why:

• We have flexible working hours
• We trust people to work remotely
• We have signed the parental act

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

Hiring process ⚙️

• Recruiter screening call - 30 min - remote (or in-person at Lisbon)
• Screening call with the hiring manager - 30 min. - remote
• Live test - 2 hours - remote (or in-person at our Paris office)
• Final interview with the founders - 1,5 hours - remote (or in-person at our Paris office)
• Closing call & pre-offer - 30 minutes - remote
• Ref. checks taken by the hiring manager

Along with the final step, we’d love for you to meet a few members of the team either via video call or in the office for a coffee. This gives you a chance to get to know your future colleagues a bit better!