Mixpanel

Mixpanel

Support Engineer

  • Permanent contract 
  • Barcelona
  • 3 years of college
  • > 2 years

The company

Mixpanel

Mixpanel

  • SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Support Engineer

  • Permanent contract 
  • Barcelona

This position was filled!

About

At Mixpanel, their mission is to increase the rate of innovation. Not only as a company, but for the businesses they serve. Through their analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products.

Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, Paris, Amsterdam and Singapore.

Job description

Responsibilities

  • From answering customer emails to working with our internal teams globally, you’ll have the opportunity to define the customer experience and build a world-class support team.
  • Strategically use product expertise and technical know-how to provide customers with excellent, tailored solutions
  • Help define and execute Support team processes
  • Be a strong customer advocate, identifying and reporting bugs to our Engineering and Product teams
  • You’ll work with customers to develop custom reports, handle our API’s like a wizard, and delight customers with magical solutions all along the way.
  • Assist in building our Barcelona office culture, working with Mixpanel HQ in San Francisco and international offices to establish norms, process changes, and independent execution of Support team needs

Preferred experience

Who we are looking for:

  • You’re empathetic and patient to explain complex concepts to a diverse audience — our customers are all over the world, in a variety of industries, with varying roles and backgrounds.
  • You have excellent writing skills - your friends tell you that you write well.
  • You’re an independent worker, able to problem-solve and execute in a new and growing office.

Bonus points if you have:

  • Experience providing consultative services to customers and the ability to ask our customers the right business questions and utilize their data to realize their goals
  • Experience with Mixpanel — whether you have experience in our core reports or you are a power JQL user
  • Experience developing or delivering customer facing or internal trainings
  • Experience in a customer facing role or experience providing consultative services to customers.
  • Experience with debugging and resolving complex technical issues. We support all of Mixpanel’s SDKs — the most common issues are in our Android, iOS, and JavaScript libraries.
  • Technical experience using a well-known programming language (Java/C++, JavaScript, Python, etc.)

Recruitment process

A first call with your recruiter.
3 Zoom meeting with the US team.
1 face to face with the team in Barcelona.

Meet the Mixpanel team

Mixpanel

Mixpanel

Support Engineer

  • Permanent contract 
  • Barcelona
  • 3 years of college
  • > 2 years
Questions and answers about the offer
  • Add to favorites
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn

We thought these articles might interest you

Get inspired with this selection of articles

8 tips for a successful HR interview

How do you sell yourself to someone who doesn’t have experience in your field? Find out how to handle an HR interview with these 8 tips!