The Customer Success team is the face of Mention and as an Account Manager, you’ll have the responsibility of making sure thousands of our paying customers are achieving success while using Mention. We are looking for a motivated, dynamic person able to manage international accounts.

You’ll be part of a team of 10+ international people based both in Paris and NYC.

Are you keen to be part of an exciting adventure in one of the most thriving startups in Paris? No need to keep looking! Send us your application!

MISSIONS

• Manage customer onboarding to make sure that customers are set up for success
• Review customer usage to help customers be better users of Mention
• Ability to generate expansion revenue from existing clients
• Analyze, organize, and communicate customer feedback to the Product, Marketing, and Sales teams
• Respond quickly to customer-submitted questions and requests
• Plan and conduct detailed webinars and tutorials
• Develop strong relationships with our customers to ensure retention.

BENEFITS

• Working in a dynamic startup with highly talented and young people
• Salary: competitive, with strong incentives on results
• Lunch Vouchers
• Spotify subscription
• Healthcare insurance
• Monthly drinks with the whole Paris Team :)
• Sports sessions once a week with the team

REQUIREMENTS

• Positive minded and good energy
• Internet savvy with a strong interest in startups
• Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• Highly developed organizational skills to handle a significant portfolio of customers
• Passion for building relationships with people
• Always a willingness to go the extra mile to please and delight users
• Excellent writing and communications skills
• fluent in French, English, Spanish and any other language is a plus
• Previous experience in customer success a big bonus (even better if in a SaaS startup)