Customer Success Officer Germany (M/W) - Eligible to full remote in Spain
ManoMano

ManoMano

Customer Success Officer Germany (M/W) - Eligible to full remote in Spain

  • Permanent contract 
  • Paris

The company

ManoMano

ManoMano

  • E-commerce
  • From 250 to 2000 employees

The job

Customer Success Officer Germany (M/W) - Eligible to full remote in Spain

  • Permanent contract 
  • Paris

This position was filled!

Who are they?

Launched in 2013 and following 8 years of strong growth, French Home Improvement tech company ManoMano seems unstoppable!

Thanks to the success of our fundraising (300 million euros so far), we now have more than 530 Manas & Manos located across our 3 offices: Paris, Bordeaux and Barcelona.

Our business platforms are represented in 6 countries: France, Belgium, Italy, Spain, UK and Germany. They carry over 4 million products and work with more than 3,000 sellers highly selected.

Proud to be part of the Next 40 since 2019 (Top 40 French startups), we have the objective to reinvent the Home Improvement experience by providing customers a one stop shop solution for easy access to online tips, products and innovative services.

More than anything, joining ManoMano presents a fantastic personal experience, where global projects and core values are underpinned by individual skills.

Our camaraderie, efficiency and employee-focused mindset (particularly important to us!) have led ManoMano to become renowned for the optimal working conditions it provides.

Have a look at our Blog : https://medium.com/manomano-tech

ManoMano
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Job description

OUR COMPANY CULTURE đź’™

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. 

You have good interpersonal skills, experience in customer relations and you like to take up challenges? Are you ready to be part of the Customer Service team of one of the most promising French scale up companies? 

If all your answers are yes, we might have an interesting offer for you! ManoMano’s Customer Service Department is looking for a new Customer Service Representative for our German team to expand the internal team and support our company growth.

We are looking for people who are excited to learn about our company, interested in the scale up e-commerce culture and ready to join us as soon as possible! 

IN THIS ROLE:  

Reporting directly to the Lead of the Regional AfterSales Manager, you will support and participate in the following missions:

- Develop a deep understanding of ManoMano’s market and our business culture ;

- Partner with our customers to effectively resolve issues through our primary channels (phone, chat, mail, social media...) ;

- Take ownership of customer issues by being the main point of contact between customers and sellers until you solve the litigation ;

- Follow up on orders and manage complaints by providing relevant and adapted answers to ManoMano customers independently or in interaction with internal specialists ;

- Analyze possible customer problems proactively and try to find a solution even before the customer realizes it ;

- Contribute to the continuous improvement, development and optimization of customer service tools and internal processes and projects.

WE ARE LOOKING FOR PEOPLE WHO…

- Are problem solvers - in the most creative and innovative ways possible

- Are self-motivated and eager to learn

- Ready to join an international and dynamic organization

- Could thrive a fast paced and collaborative work environment, adapting quickly to new priorities and launch of projects and initiatives

- Interested in building a long term career plan in ManoMano

REQUIREMENTS

- Native German or bilingual

- You have a good knowledge of Office Pack tools

- You have a first experience in a customer relationship context, you have a customer-oriented vision

- You are naturally empathetic and articulate communication with tricky customers

- You feel at ease while you are explaining complex situations to different stakeholders

- Responsiveness, adaptability and flexibility

- Strong team spirit, in remote and in-office workers

BENEFITS

- Working from Monday to Friday from 9am to 6pm. Weekends are free time!

- Full remote possible (France is the limit!)

- A great career development plan in a fast growth company

- Enjoy the opportunity to learn foreign languages within our international team!

- Frequent company meetings, team activities (office or remote)

- Opportunity to work in the new French unicorn 

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

ManoMano

ManoMano

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