MANGOPAY

MANGOPAY

CUSTOMER SUCCESS MANAGER DACH

  • Permanent contract 
  • Berlin

The company

MANGOPAY

MANGOPAY

  • Collaborative Economy, FinTech / InsurTech, Software

The job

CUSTOMER SUCCESS MANAGER DACH

  • Permanent contract 
  • Berlin

About

MANGOPAY is a leading European payment solution which aims to build powerful payment technologies for entrepreneurs to design the platforms of tomorrow. We specialise in marketplaces and crowdfunding platforms and provide them with a technology to enable them to process payments easily and automatically.

Today, we have over 2,500 clients all over Europe including some of the most innovative marketplaces such as Vinted, Rakuten. They are all able to fully automate their payments and accept multiple currencies with many payment methods.

We have offices in Luxembourg, Paris, London, Berlin, Madrid, Milan and Amsterdam. We are proud to foster an inclusive and dynamic work environment which has enabled us to grow into an innovative leader both locally and internationally.

Job description

Customer Success Managers (CSM) are managed both by a local “Lead” CSM as well as the centralised Head of CSM (Paris) and are therefore fulfilling a dual reporting line. You will be internally designing and documenting customer workflows and product usage as well as custom processes and KPIs as well as managing client relationships (pre- and post- sales) in order to support growth and ensure optimal usage of all available products and features.

The MANGOPAY product is highly customizable and clients need clear guidance and support when in the decision making process to become a client as well as in later life-cycle stages. Our CSM team is designed to become the confidant that our clients can discuss product shortcomings and future requirements. This role is key in driving ROI and portfolio growth as well as general client satisfaction.

 

More specifically, your responsibilities will be:

Technical / Product

  • Analyse our prospects’ and clients’ business models and suggest optimised integration workflows

  • Be a technical advisor / consultant for the Sales teams and prospects in pre- and post sales

  • Collect client feedback and requirements to specify product roadmap projects

  • Close cooperation with Sales / Marketing to address new verticals and markets with suitable technical solutions and offers

  • Development and optimisation of processes to minimise integration times and optimise integration quality

 

Documentation

  • Build knowledge base for workflows, technical support, workshops and RFPs

  • Participate in communication campaigns to promote effective use of our products

Preferred experience

  • Proficient German (ideally native) and English language skills (other European languages a plus)

  • Profound knowledge of generic IT related topics, in particular of JSON REST APIs, E-Commerce systems, Fintech experience a plus

  • You want to join a benchmark FinTech in a strong growth phase where you can make a real contribution to the development of the market

  • You have a minimum of 3 years of experience in Customer Success Management / or in Saas solutions and / or in a benchmark company in the financial services industry

  • You are autonomous, have an analytical mindset and are proactive

  • You have excellent interpersonal skills

  • Mobility desired - As our offices and clients are spread across Europe, regular business trips are part of the role (if the health situation permits)

Meet the MANGOPAY team

This content is blocked
Youtube cookies are required to show you this content
Questions and answers about the offer
  • Add to favorites
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn

We thought these articles might interest you

Get inspired with this selection of articles