This position is no longer available.
Lydia
Lydia

Operations Specialist

Permanent contract
Bordeaux
Salary: Not specified
No remote work
Experience: > 2 years

Lydia
Lydia

Interested in this job?

Questions and answers about the job

The position

Job description

With over 6 million active users and an impressive 5,000 new customers joining every day, Lydia aims to become one of Europe’s leading financial services organisations. Founded in 2013, Lydia has been recognised as one of France’s most promising start-ups through its recent inclusion into the “Next 40” ranking, and by recently reaching the unicorn status.

After raising €112 million from investors in 2020, and €103 million more in 2021, we have plans to accelerate our European deployment while continuing to offer additional innovative solutions. From top-security contactless mobile payment to a wide array of app-based services, Lydia puts people at the center of the digital banking experience.

Part of our growth strategy is centred around attracting top talent to help us nurture our ongoing success. We are now looking for our new Operations Specialist (Payments).

To provide world-class payments services to millions of users, Lydia relies on the Operations team to ensure that all payment operations run 24/7 without friction. The reliability of the payment services is indeed paramount to the success of Lydia and it’s the role of the Operations Specialists to ensure that any issue which arises is quickly identified and resolved. They are also in charge of identifying areas of improvement for the product and processes related to their perimeter.

Reporting to the Operations Lead, you will join the Technical Product Management & Operations team.

What you will do :


  • Ensure the smooth running of operations and manage any incidents and bugs;

  • Manage operational exchanges with Lydia's payment partners;

  • Perform data analysis to understand and improve the performance of products and processes related to your vertical;

  • Follow up the launch of the new features and product to validate the expected behaviour;

  • Define and execute certain operational processes;

  • Identify frictions in the product & processes related to your vertical and propose improvements to Technical Product Managers and Operations Managers.


    • You are in the right place if :


  • Your analytical skills allow you to understand complex technical issues;

  • You are comfortable with SQL (or are ready to become so) and are able to analyse data to understand and solve problems;

  • You have a good knowledge of electronic banking;

  • You are fluent in English, both orally and in writing;

  • You are autonomous and proactive;

  • 2 to 5 years experience in tech companies

  • Specific experience in the payment industry is a plus.


    • At Lydia, we believe that diversity is a strength. Diversity is part of our culture and identity. We want to create an inclusive culture where all forms of diversity are seen as a real value to the company. Lydia is therefore proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, physical characteristics (size, weight … ).age, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

    Déroulement des entretiens

  • A first interview by call with a member of the Talent Acquisition team ;

  • A written business case to submit within 7 days ;

  • A round of physical interviews with 3 Lydia Managers ;

  • A second round of physical interviews (optional).

    • Want to know more?

    These job openings might interest you!

    These companies are also recruiting for the position of “Management Consulting”.