Customer Success Manager, Enterprise


Customer Success Manager, Enterprise

  • Permanent contract 
  • Tassin-La-Demi-Lune

The company



  • SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Customer Success Manager, Enterprise

  • Permanent contract 
  • Tassin-La-Demi-Lune

Who are they?

LumApps est une start-up internationale d’origine lyonnaise qui développe depuis 2015 une plateforme d’Expérience Collaborateur en mode SaaS intégrée aux suites collaboratives de Google et Microsoft. Officiellement recommandée par Google et récompensée par le label Happy at Work en 2021, LumApps connaît une forte croissance depuis le début d’année.

Avec une équipe de plus de 250 personnes réparties dans 6 bureaux (Lyon, Paris, Londres, Austin, Tokyo), LumApps accompagne des entreprises comme Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Schibsted, EA, Logitech. Pour accompagner son développement à l’international, LumApps a levé 70 millions d’euros en décembre 2019.

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Job description

About us:

LumApps employees across the world all share the same objective. We want to help teams in their quest to develop strong cultures and share knowledge across communities, the way we do every day.

LumApps helps organizations transform the way they communicate, collaborate, and engage with their employees. Leading companies rely on our solutions, LumApps Social Collaborative Intranet and LumApps Employee Social Advocacy, to make their teams more productive. Our solutions contribute to smarter, more efficient, and better-connected workforces around the world. Because ultimately, our mission is to make people feel that they belong and have a purpose.

About the role:

LumApps is seeking a Customer Success Manager, Enterprise to join our Customer Success team! LumApps Customer Success partners with our customers to ensure they’re getting the most value from our platform. The Customer Success Manager will contribute to the team’s mission by supporting our Enterprise customer and partner ecosystems in delivering value to LumApps customers. This role will provide clarity on the LumApps product and functionality, LumApps business relationships through contracts, and LumApps value through industry knowledge and best practices.

What you will do:

  • Manage the renewal pipeline with visibility and commitment
  • Create, maintain and reinforce a trustful relationship with existing customers
  • Lead and execute customer positive action plans through appropriate touchpoints
  • Grow existing usage of LumApps’ solution by providing product add-on recommendations and referring to sales team for upsells 
  • Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers
  • Proactively set customer goals in using LumApps and help manage expectations along the journey
  • Keep the customer landscape fresh in the LumApps Customer Management Tools
  • Own responsibility of a pipeline of renewal in LumApps customers
  • Build quotes and  proposals to active customers
  • Participate in legal and contract discussions with active customers

What we are looking for:

  • Prior SaaS and B2B experience at the Enterprise level
  • Communicate proactively with customers and with internal teams
  • Manage reliable reporting on activities and revenue
  • Time management : right message at the right time
  • Motivation to make our customers successful in the usage of our solution to build success-driven growth
  • Share cultural values of the company
  • A high level of autonomy in a fast growing environment
  • Preferred:  Experience with Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, LifeRay, LiveTiles, Interact, Simpplr, etc.)

What we offer:

  • A program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career
  • 100% employer-paid benefits for employees, starting day one
  • Awesome coworkers and culture
  • 401(k) with employer match
  • So much more!

If our core values of: “Be bold, do amazing things”, “Say what you mean, Do what you say”, “One team, Same mission”, and “Always be evolving,” speak to you, apply to join our team today!



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