Your mission in the team?

As part of Moment of Truth, you are the point of contact for our customers. Together with the tech team, the Claims team, and the Customer Service team, you will be responsible for always providing a simple, transparent, and caring service for our customers.

🔍 As part of the new fraud department at Luko and working hand in hand with Marie-Colombe, our Anti-Fraud Lead, and with Jessy, our Anti-Fraud apprentice. Your mission will include the following tasks :

• Completing fraud reviews within given SLAs
• Working in collaboration with the teams fighting against fraud
• Carrying out the necessary investigations and legal control actions on reported cases of irregularities and fraud
• Analyzing the cases reported by claims / CS teams
• Participating in the improvement of detection tools (score, fraud guardian, process)
• Ensuring the reporting and follow-up of action plans
  

What you will need to be successful?

• A first experience of ~2 years in insurance, claim management, anti-fraud, and an appetence for these topics (your experience can includes internship/apprenticeship as well)
• A good written and oral expression in French and English to communicate with the team and with our customers to manage conflicts

But also ...

• Ingenuity and a sense of creativity (you will imagine new scenarios to build a new algorithm to detect fraud for ex.)
• A curious and open mindset with a taste for investigation
• Agility and great organization skills to ramp up quickly on a new technology and tooling environment

What is in it for you?

• Be part of the fastest-growing Insurtech in Europe
• Be part of the #1 French scale-up to work for in terms of well-being
• Meal vouchers
• Health Insurance
• Learning and development courses
• Free books policy
• Unlimited days off
• Evolve in a stimulating and challenging environment
• Share and learn with a passionate and diverse team
• Friendly team and offices in Paris & Berlin
• Remote friendly 

The Recruitment Process?

1. Introduction interview with your future manager Marie-Colombe, Lead Escalation Team (fraud, complaints & risk management))

2. Case study and debrief with Marie-Colombe (and maybe someone from our claim management team)

3. Lukofit interview with Alison, a member of the People team

Who are we?

Luko is the fastest growing Insurance in Europe and France’s #1 Neo Insurance.

Today, Luko's mission seems obvious: to transform insurance from an industry perceived as a necessary evil to a service that truly protects.

Beyond the protection of individuals, insurance must serve society. It should be an ally to the planet and to its environmental issues.

We believe that insurance must be simple, transparent and useful.

Our obsession? Delivering an incredible insuree experience. Luko is not just about insuring, but also about preventing issues. We are building the best AI-powered technologies to avoid accidents in every European home.

In 5 years, we have convinced over 400 000 users to trust us. We are backed by some of the most incredible VCs (EQT Ventures, Accel, Founders Fund, Speed Invest, Xavier Niel, etc.) and raised more than 70M€ in Series A & B.

We are a team of 250 ambitious & creative talents eager to reinvent an entire industry and committed to equal access to employment, inclusion and diversity within the teams.

You’ve read all the way, you may as well apply!

Our company-wide communication language is English (written & spoken).
We would therefore appreciate it if you could send us your application’s content (CV, cover letter, portfolio…) in english.

If you have any questions take a look at our Luko open handbook to find out more about who we are, what we do and how we work

Belonging: Diversity, Inclusion & Equity

We believe inclusion is the result of ongoing commitment. We want to build an authentic environment, open to everyone regardless of nationality, physical ability, family structure, age, socio-economics, civil status, sexual orientation, gender identity, ethnic origin, religion, belief or anything else that makes your life experience unique. We are continuously working to create a diverse, equitable and inclusive environment, where everyone has a space to thrive. To encourage this philosophy we have put in place policies to support this mindset, you can read more about this here.