Lemonway puts payments expertise as the core knowledge for its business. The Payments team plays a central role in this culture. You will have the opportunity to join a very motivated and passionate Team Lead, Elena, and work on all Fraud & Litigation processes by working closely with other teams (Legal, Compliance, Sales, Tech, etc). This position will give you the chance to contribute to our growth and will bring you a strong experience in fraud, chargeback over all payment methods.  

Responsibilities 

• Daily reconciliation of chargeback or unpaid transactions and first recovering action plan 

• Support any customer inquiries related to chargeback claims or dispute and share constructive feedback (ticket solving level 1)

• Process alerts received from banks and PSPs related to compliance hit or suspicious fraud.

• Manage the anti-fraud PSPs Back-offices settings and contribute to the rules’ definition with the Team Lead.

• Carry out a posteriori analyses in cases of High Fraud rate or High chargeback rate and recommend new weighted anti-fraud rules. 

• Manage client transaction thresholds and suspicious activity triggers.

• Create predictive analytics to solve and prevent complex dispute problems.

• Contribute to continuous improvement of processes (internal detection of fraudulent transactions) and product.

• Prepare the monthly card reporting: fraud rate and chargeback rate.

• Prepare fraud & litigation related KPIs.

• Redact and update Fraud & Litigation operating mode.

Desired skills 

• You are rigorous, attentive to details and have excellent analytical skills,

• You have an investigative mind, and are curious, 

• Operational level of English and French are imperative, 

• Mastery if the Pack Office.

Background 

• Master 1/2 in Economics or Finance / Business School / MBA ...etc.

• You have an appetite for payment ecosystem and willing to work in a dynamic environment. 

WHAT’S IN FOR YOU 

• Internship contract ASAP (end of study internship can be transformed into a permanent contract)🗼

• Flexible working environment and Remote Policy 🏠

• Enjoy your food allowance with a Swile card 💳

• 50% reimbursement of your Navigo or Velib pass 🚅

• International environment 🌍