Booking agent
Kiwi.com

Kiwi.com

Booking agent

  • Permanent contract 
  • Brno

The company

Kiwi.com

Kiwi.com

  • Software, Tourism
  • From 250 to 2000 employees

The job

Booking agent

  • Permanent contract 
  • Brno

Who are they?

Kiwi.com is an online travel agency that developed its own algorithm for finding flight tickets. Their mission is to move people from any A to any B anywhere in the world, affordably and conveniently. They are achieving this by creating virtual interlining, by combining flights, trains and buses, in their search.

Kiwi.com was founded in 2012 in Brno, the Czech Republic and today they’re called a young scale-up. They even got awarded by Forbes that they are the most successful Czech startup! Today, Kiwi.com is counting more than a thousand employees in their core offices and they have offices in Brno and Prague (the Czech Republic), Bratislava (Slovakia), London (UK) and Barcelona (Spain).

Kiwi.com
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Job description

As a Booking Agent, your day-to-day tasks will involve resolving a variety of challenges that may arise between the time of booking and the departure day. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. If this sounds interesting, please read on!You will be part of our back-office team, helping our customers in getting just the right tickets, for any destination, anytime - combining our internal systems and your computer knowledge. Whether it will be a business trip, a honeymoon, or a dream vacation. You will process countless journeys that our customers choose to book with us, be it by bus, train, plane, or a combination of all. Your analytically oriented mind will allow them to amend their travel plans quickly and easily. Your willingness to go the extra mile will ensure that their dog, newborn baby, and favorite armchair (yes, we had this request) can travel with them as well. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. We’ll teach you how to become a true travel magician using our tailor-made software tools & our secret tips and tricks for arranging anything that our customers might need.What are we looking for?
  • Advanced English
  • Fast and flawless computer usage, advanced search skills
  • Preference to work behind the curtain, not in direct touch with customers (but you are not afraid to do so when needed)
  • Ability to work individually and as part of a team
  • Ability to handle work under pressure, work fast without mistakes, focus fully during the whole shift
  • Willingness to learn new things
  • Courage to face the impossible and turn it into possible
  • Medium computer skills, advanced search skills
  • Even better if you have booked a few flight tickets yourself as a customer
  • You will be working Monday to Friday on rotating shift schedule - 7 am-3:30 pm and 10:30 am to 7pm. It's a full-time job.We offer youBesides a motivating salary, we offer quarterly bonuses dependent on the company's overall results and your own performance.The opportunity to join our Phantom Stock scheme (for roles from level 5 upwards).Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. Grow.Kiwi program which supports parents and keeps them engaged with the company. Interested? Join us and hack the traditional ways of travel!Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.
    Kiwi.com

    Kiwi.com

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