As a Booking Agent, your day-to-day tasks will involve resolving a variety of challenges that may arise between the time of booking and the departure day. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. If this sounds interesting, please read on!You will be part of our back-office team, helping our customers in getting just the right tickets, for any destination, anytime - combining our internal systems and your computer knowledge. Whether it will be a business trip, a honeymoon, or a dream vacation. You will process countless journeys that our customers choose to book with us, be it by bus, train, plane, or a combination of all. Your analytically oriented mind will allow them to amend their travel plans quickly and easily. Your willingness to go the extra mile will ensure that their dog, newborn baby, and favorite armchair (yes, we had this request) can travel with them as well. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. We’ll teach you how to become a true travel magician using our tailor-made software tools & our secret tips and tricks for arranging anything that our customers might need.What are we looking for?Advanced EnglishFast and flawless computer usage, advanced search skillsPreference to work behind the curtain, not in direct touch with customers (but you are not afraid to do so when needed)Ability to work individually and as part of a teamAbility to handle work under pressure, work fast without mistakes, focus fully during the whole shiftWillingness to learn new thingsCourage to face the impossible and turn it into possibleMedium computer skills, advanced search skillsEven better if you have booked a few flight tickets yourself as a customerYou will be working Monday to Friday on rotating shift schedule - 7 am-3:30 pm and 10:30 am to 7pm. It's a full-time job.We offer you•
Besides a motivating salary, we offer quarterly bonuses dependent on the company's overall results and your own performance.•
The opportunity to join our Phantom Stock scheme
(for roles from level 5 upwards).•
Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.•
We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.•
We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. •
Grow.Kiwi program which supports parents and keeps them engaged with the company. Interested? Join us and hack the traditional ways of travel!